Monitoring - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we monitor our network core infrastructure to rapidly respond to any hardware or network failure.
Our monitoring systems have detected a hardware failure in a network card on one of our redundant Edge Routers in the SFO-CA Datacenter. Network redundancy has operated as intended and the network remains active on a separate Edge Router.
Replacement hardware is on order for rush shipment to this location. Our Engineers are currently monitoring the network to ensure rapid response to any other concerns during this period of reduced redundancy.
If you have any questions about this incident, please contact our Customer Support Department at cloudsupport@atlantic.net, or by phone at 1 (888) 618-DATA (3282).
May 18, 12:28 EDT
Our monitoring systems have detected a hardware failure in a network card on one of our redundant Edge Routers in the SFO-CA Datacenter. Network redundancy has operated as intended and the network remains active on a separate Edge Router.
Replacement hardware is on order for rush shipment to this location. Our Engineers are currently monitoring the network to ensure rapid response to any other concerns during this period of reduced redundancy.
If you have any questions about this incident, please contact our Customer Support Department at cloudsupport@atlantic.net, or by phone at 1 (888) 618-DATA (3282).
May 18, 12:28 EDT
Monitoring - All DNS issues are mitigated. Replacement hardware is being coordinated to fully restore DNS redundancy. Our Engineers are monitoring the environment until replacement hardware is deployed.
Apr 28, 15:44 EDT
Apr 28, 15:44 EDT
Identified - Our Engineers have deactivated this datacenter's primary DNS caching server. DNS requests have been routed to backup DNS servers. Reported issues have been mitigated at this time.
Engineers are continuing to review the impacted server to return it to service for redundancy purposes.
Apr 28, 12:26 EDT
Engineers are continuing to review the impacted server to return it to service for redundancy purposes.
Apr 28, 12:26 EDT
Update - We are continuing to investigate this issue.
Apr 28, 11:28 EDT
Apr 28, 11:28 EDT
Investigating - Our Support Staff have received reports of intermittent DNS caching errors and intermittent ping concerns at our Toronto Datacenter. Our Network Engineers are currently investigating.
Apr 28, 11:14 EDT
Apr 28, 11:14 EDT
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