Atlantic.Net Status

All Systems Operational

Regions Operational

Orlando, Florida (USA-East-1) Operational

New York, New York (USA-East-2) Operational

Ashburn, Virginia (USA-East-3) Operational

Dallas, Texas (USA-Central-1) Operational

San Francisco, California (USA-West-1) Operational

Toronto, Ontario (Canada-East-1) Operational

London, United Kingdom (EU-West-1) Operational

Services Operational

Cloud Services - User Signups Operational

Cloud Services - User Portal Operational

Cloud Services - Server Provisioning Operational

Cloud Services - Web API Operational

DNS Operational

Email Hosting Operational

Shared Web Hosting Operational

Support Portal Operational

Cloud Services - Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2023

No incidents reported today.

Jun 9, 2023

DAL-TX | Intermittent Cloud Node Issues

Resolved - Engineers determined that some hypervisors were not optimally distributing network traffic requests across available processing resources. This resulted in some Cloud Servers experiencing network packet loss.

Our Engineering team has worked to optimize the distribution and processing of network traffic requests. This issue has been resolved.
Jun 9, 14:59 EDT

Monitoring - Our Engineers have identified and resolved an issue impacting two compute nodes and the vms on these nodes should again be fully operational.
Jun 8, 17:54 EDT

Investigating - Further intermittent network loss is being experienced for cloud nodes 49, 50, 55, and 98. Our Cloud and Network Engineering teams are still investigating.
Jun 8, 13:46 EDT

Monitoring - At this time, connectivity to the effect Dallas nodes has significantly increased and we are seeing minimal packet loss. We are continuing to monitor the related systems and will provide a further update soon.
Jun 8, 12:53 EDT

Investigating - A few nodes in the Dallas datacenter are reporting intermittent packet loss.

Our Network Engineers and Cloud Engineers are investigating the issue. Updates will be provided as they come out.
Jun 8, 11:16 EDT

Jun 8, 2023

Jun 7, 2023

ORL-FL | Power-related Service Outage

Resolved - The Orlando Data Center has been moved off of generator and back to utility power after an issue with the main transformer switch was resolved. Our Facility team will continue to monitor for any issues, however all systems are again fully operational.
Jun 7, 18:47 EDT

Update - The Orlando Data Center continues to run on generator. We have electricians on-site working with our Facilities team to resolve an issue with the main transformer for the data center suite, which is preventing us from moving off of the generator and back on to utility power.

As a precaution, we are having the generator fuel tanks refilled, however we expect the transformer issue to be resolved within the next hour.
Jun 7, 18:04 EDT

Identified - We are continuing to utilize generator power. Utility power has been restored and we will switch to that shortly. We are continuing to monitor our system to ensure stability.
Jun 7, 16:08 EDT

Investigating - Our monitoring system have noticed power irregularities in the Orlando Datacenter. We have notified the Facilities Department, and they have reported back that we have switched to generator power as a precautionary measure.
Jun 7, 14:00 EDT

ORL-FL | Support Line Systems Down

Resolved - All systems are operational and the upstream provider has reported this issue to be resolved. We will continue to monitor for any issues.
Jun 7, 18:46 EDT

Monitoring - The support phone lines are now operational. We have not received official confirmation from our upstream provider that the issue is fully resolve, so we will continue to monitor for any issues.
Jun 7, 18:18 EDT

Identified - The vendor has found an issue with a major hub nearby, however they do not have an ETA for repair at this time

Email communication through our ticketing system is unaffected.
Jun 7, 15:33 EDT

Investigating - At this time, we are not able to send or receive calls through our Support Line. Our upstream provider has reported issues, and we are working with them to resolve this issue.
Jun 7, 14:32 EDT

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

All Sites | Cloud DNS Issues

Resolved - The incident has been resolved and functionality of our Cloud DNS has been restored
May 31, 13:00 EDT

Monitoring - The issue has been identified and corrected. We are now monitoring the results.
May 31, 12:11 EDT

Investigating - Several customers have reported issues with our Cloud DNS, and our engineers are investigating the issue.
May 31, 11:54 EDT

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.