All Systems Operational
Regions Operational
Orlando, Florida (USA-East-1) Operational
New York, New York (USA-East-2) Operational
Ashburn, Virginia (USA-East-3) Operational
Dallas, Texas (USA-Central-1) Operational
San Francisco, California (USA-West-1) Operational
Toronto, Ontario (Canada-East-1) Operational
London, United Kingdom (EU-West-1) Operational
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2022
Resolved - This incident has been resolved.
Nov 29, 10:09 EST
Monitoring - The DDoS appears to have been mitigated and we are monitoring.
Nov 29, 05:25 EST
Identified - Our Orlando datacenter is experiencing a DDoS against our Power DNS servers. No confirmed outages have been reported, but intermittent DNS issues may be experienced while our Engineers work to mitigate this attack.
Nov 29, 02:03 EST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 23:47 EST
Investigating - A problem with phone services for all departments is currently being investigated by engineering.

We encourage you to communicate with support via email at support@atlantic.net or through the appropriate queue for your account if you need assistance.

Nov 18, 23:38 EST
Resolved - This incident has been resolved.
Nov 18, 16:55 EST
Monitoring - Our engineers have implemented a fix. Phone systems are now working as expected. We are testing and monitoring services to ensure issues are fully resolved.
Nov 18, 15:14 EST
Update - The problem with the phone services has been identified as a physical failure, and a temporary patch has been implemented. Currently, the telephone system is functioning. However, while cleanup efforts are being completed, intermittent issues may occur.

Should the phone lines not work, please contact support via email at support@atlantic.net or through the appropriate queue for your account.

Nov 18, 14:14 EST
Update - We are continuing to investigate this issue.
Nov 18, 14:13 EST
Investigating - A problem with phone services for all departments is currently being investigated by engineering.

We encourage you to communicate with support via email at support@atlantic.net or through the appropriate queue for your account if you need assistance.

Nov 18, 13:16 EST
Nov 17, 2022
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 EST
Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed to further enhance network services and reliability.

Maintenance Details:

Location: Ashburn, Virginia Data Center
Start time: 10:00 PM EST 11/16/2022
End time: 11:59 PM EST 11/16/2022

Description:

One of our Internet Carriers has opened a Maintenance window for Network upgrades affecting our Ashburn, Virginia datacenter. During this time, there could be brief periods of packet loss and higher latency than normal. All traffic will be diverted to a redundant provider from their circuits prior to the start of maintenance.


What this means to you:

Though no impact is expected there may be a brief period of packet-loss and higher latency during routing convergence. If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).

You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net

Nov 14, 09:26 EST
Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST
Scheduled - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below planned maintenance window.

Maintenance Details


Location: Orlando, FL (ORL-FL)
Services: Facility Operations
Start Date/Time: November 16, 2022 @ 08:00 EDST
End Date/Time: November 16, 2022 @ 18:00 EDST
Duration: 6 hour(s)
Impact: No Expected Services Interruptions

Purpose for Maintenance


Atlantic.Net will have our contractor replace all 160 batteries in the 9395 UPS unit. The batteries have reached the age were routine replacement is recommended. The batteries will be replaced in groups of 40, and the UPS unit will remain in service during the maintenance window.

Expected Customer Outages:


No customer outages are expected during battery replacement. The UPS unit will remain in service at all times.

Expected Result of Actions:


In an ongoing effort to provide the best possible service, batteries which have reached their useful life expectancy will be replaced. This will help ensure proper operation of the equipment.

Customer Support


If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net



Oct 26, 09:21 EDT
Completed - The scheduled maintenance has been completed.
Nov 16, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:01 EST
Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed to further enhance network services and reliability.

Maintenance Details:

Location: Ashburn, Virginia Data Center
Start time: 10:00 PM EST 11/15/2022
End time: 5:00 AM EST 11/16/2022

Description:

One of our Internet Carriers has opened a Maintenance window for an upstream Router affecting our Ashburn, Virginia datacenter. During this time, there could be brief periods of packet loss and higher latency than normal.


What this means to you:

Though no impact is expected there may be a brief period of packet-loss and higher latency during routing convergence. If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).

You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net

Nov 14, 09:35 EST
Nov 15, 2022