All Systems Operational

Uptime over the past 90 days. View historical uptime.
Regions Operational
90 days ago
99.99 % uptime
Today
Orlando, Florida (USA-East-1) Operational
90 days ago
100.0 % uptime
Today
New York, New York (USA-East-2) Operational
90 days ago
100.0 % uptime
Today
Ashburn, Virginia (USA-East-3) Operational
90 days ago
99.99 % uptime
Today
Dallas, Texas (USA-Central-1) Operational
90 days ago
100.0 % uptime
Today
San Francisco, California (USA-West-1) Operational
90 days ago
100.0 % uptime
Today
Toronto, Ontario (Canada-East-1) Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom (EU-West-1) Operational
90 days ago
100.0 % uptime
Today
Singapore, SG (AP-Southeast--1) Operational
90 days ago
100.0 % uptime
Today
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2025
Atlantic.Net | Service Outage
Resolved - Greetings,

We are pleased to inform you that the internal networking issue has been resolved. Our teams have completed the necessary investigations and corrective actions to restore affected services to normal operation.

We appreciate your patience and understanding while we worked to address this matter. As a precaution, we recommend sending out a few test emails to ensure that all aspects of your service are functioning as expected.

Should you notice any continued irregularities or have additional concerns, please don’t hesitate to contact our Support Team for further assistance.

Atlantic.Net Support
Toll Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Apr 23, 19:54 EDT
Monitoring - Function has been restored to all affected services. We continue to monitor these services for stability as we complete our investigation of the incident.
Apr 23, 17:21 EDT
Update - We are continuing to investigate this issue.
Apr 23, 16:52 EDT
Investigating - We are currently investigating an issue that is affecting access to customer services, such as the Cloud Customer Portal, the Helpdesk ticketing system, and our support phone line. Consequently, we may be unable to receive support requests at this time. We are diligently working to identify and resolve this incident, and we will provide more detail as soon as possible.

Atlantic.Net Support Team
support@atlantic.net
Toll Free: 1-866-618-DATA (3282)
International: +1-321-206-3734
Apr 23, 15:49 EDT
ORL-FL | Partial Phone Support Service Failure
Resolved - The carrier has completed work on this issue and the migration to our new phone system is complete.
Apr 23, 17:22 EDT
Update - We are still working closely with our upstream carrier to ensure this issue is resolved.

Support may now be reached via the following phone numbers during this incident:

US: 1 (888) 618-3282
International: 1 (321) 206-3734

During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Apr 17, 10:57 EDT
Identified - We have identified the root cause of the issue and are working closely with our upstream carrier to ensure it is resolved.

As a reminder, support may be reached via the following phone number during this incident:

US: 1 (866) 618-3282
International: 1 (321) 206-3734

During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Apr 16, 09:10 EDT
Investigating - We are currently experiencing technical difficulties with our phone lines. Currently, the primary phone number for our Support staff, 1 (888) 618-3282, cannot be reached. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.

Support may still be reached via the following phone numbers as normal:

US: 1 (866) 618-3282
International: 1 (321) 206-3734

During our investigation, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Apr 16, 03:16 EDT
Site: SFO-CA + Work: Network Maintenance + Date: 04/23/25 @ 4:00 AM – 7:00 AM ET
Completed - The scheduled maintenance has been completed.
Apr 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:00 EDT
Scheduled - Greetings,

Please be advised of an emergency network maintenance that may impact your service. Details are provided below:

- Date: April 23, 2025
- Time: 1:00 AM – 4:00 AM Pacific Time (UTC-7) / 4:00 AM – 7:00 AM Eastern Time (UTC-4)
- Location: SFO-CA
- Expected Downtime: Approximately 60 to 90 minutes

Purpose of Work:
This emergency maintenance is being conducted to resolve a memory leak detected in a core router. A software upgrade will be performed in accordance with the manufacturer's recommendations to ensure network reliability and to prevent unplanned service disruptions.

Expected Impact:
You may experience up to two brief service interruptions during this window. Due to the complexity of the work, the downtime could extend beyond the estimated duration. Some intermittent latency, packet loss, or route re-convergence may also occur.

Our engineers will be actively monitoring the maintenance to ensure minimal disruption.

If you notice any connectivity issues following the maintenance window or have questions, please contact our support team.

Thank you for your understanding.
Apr 22, 22:04 EDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025
NYC-NY | Carrier Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 02:00 EDT
Scheduled - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below planned maintenance.

~~Maintenance Details~~
Location: New York, NY (USA-EAST-2)
Services: Network Redundancy
Duration: 3 hours
Impact: All data centers are configured with redundant network carriers, and there will be no impact to service.

~~Purpose for Maintenance~~
A third-party carrier will be performing upgrades on their network in the New York region.

~~Customer Support~~
If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net
Apr 16, 14:24 EDT
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Apr 16, 2025
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025
Atlantic.Net | Client ID: 300 | Site: SIN-SG + Work: Network Maintenance + Date: 04/13 @ 4PM ET
Completed - The scheduled maintenance has been completed.
Apr 13, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 16:00 EDT
Scheduled - Greetings,

We have received a scheduled maintenance notice from one of our ISPs (Internet Service Provider) that may affect your service. Below are the details for your reference:

- Date: April 13, 2025
- Time: 12:01 AM – 6:00 AM Singapore Time (UTC+8)
- Location: Equinix SG1, Singapore
- Work Description: Core device code upgrade
- Expected Service Impact: Service interruption of approximately 120 to 150 minutes

The engineers will be monitoring this work closely to minimize any disruption. If you experience connectivity issues following the maintenance window, please reach out to us directly for assistance.

Thank you for your understanding.
Apr 8, 21:22 EDT
Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

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