All Systems Operational

Regions Operational
90 days ago
99.99 % uptime
Today
Orlando, Florida (USA-East-1) Operational
90 days ago
100.0 % uptime
Today
New York, New York (USA-East-2) Operational
90 days ago
100.0 % uptime
Today
Ashburn, Virginia (USA-East-3) Operational
90 days ago
99.99 % uptime
Today
Dallas, Texas (USA-Central-1) Operational
90 days ago
99.99 % uptime
Today
San Francisco, California (USA-West-1) Operational
90 days ago
100.0 % uptime
Today
Toronto, Ontario (Canada-East-1) Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom (EU-West-1) Operational
90 days ago
100.0 % uptime
Today
Singapore, SG (AP-Southeast--1) Operational
90 days ago
100.0 % uptime
Today
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Critical Maintenance – Configuration Templates (NYC1 Core Network Updates) May 23, 2025 00:00-04:00 EDT

Summary:
Atlantic.Net will be performing critical maintenance to improve infrastructure performance and reliability. This operation is part of our ongoing efforts to enhance service quality for our customers.

Maintenance Details:
• Change Control ID: Ticket #5478933
• Migration Type: Configuration Templates
• Scheduled Start: May 23, 2025 @ 12:01 AM EDT
• Scheduled End: May 23, 2025 @ 4:00 AM EDT
• Location/Scope: NYC1 Data Center – Core Access Switches
• Expected Impact: Yes – Brief connectivity interruptions (1–3 minutes)

Objective:
This maintenance will apply standardized configuration templates to our NYC1 access switches to address inconsistencies discovered during a recent VLAN migration process.

These updates are designed to enhance network stability, ensure consistent provisioning practices, and reduce the risk of future configuration-related issues.

Additionally, our Cloud team is preparing for a phased rollout of a segmented private bridge infrastructure. This new design—already implemented in our Orlando facility—has demonstrated improved performance and reduced unnecessary broadcast traffic between environments. While the bridge migration will be handled gradually on a per-customer basis, it is not part of this immediate work window.

Customer Impact:
During the maintenance window, customers may experience the following:
• Temporary loss of connectivity (1–3 minutes) as core network interfaces are reconfigured
• Intermittent latency as connections renegotiate
• Brief access limitations to some cloud-hosted services during the update

All efforts will be made to minimize disruption and complete the work within the scheduled window.

If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this is affecting multiple customers, our phone lines may be busy at this time.

Email: support@atlantic.net
Toll Free: (888) 618-3282
International: +1-321-206-3734

Posted on May 20, 2025 - 19:16 EDT
May 21, 2025

No incidents reported today.

May 20, 2025
Completed - Validation was completed as of 12:18AM. Maintenance has been completed without any issues reported.
May 20, 00:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:01 EDT
Scheduled - Summary:
Atlantic.Net will be performing emergency maintenance to mitigate infrastructure performance and reliability. This operation is part of our ongoing efforts to improve reliability and ensure secure, uninterrupted services for our customers.

Maintenance Details:

Change Control ID: Ticket # 5465265

Migration Type: Device Reboot

Scheduled Start: May 20, 2025 @ 12:01 AM EDT

Scheduled End: May 20, 2025 @ 1:00 AM EDT

Location/Scope: Ashburn, VA/ASH1

Expected Impact: Minimal – Remote site management functions only

Objective: We are experiencing a memory exhaustion issue with one of our management firewalls. Rebooting the firewall will provide us with a window of time to replace the hardware once the vendor ships a replacement.

Customer Impact:
During the maintenance window, customers may experience the following:

Remote site monitoring and management systems will be unable to reach ORL1/ORL2 servers.

Failure of cloud provisioning, remote backup, and replication tasks.

No impact is expected for direct cloud customer traffic as they do not transport through these firewalls.
All efforts will be made to minimize disruption and complete the work within the scheduled window.

~Customer Support~
If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this may affect multiple systems, our phone lines may be busy at this time.

Toll Free: (888) 618-3282
International: +1-321-206-3734
Email: support@atlantic.net

May 19, 17:12 EDT
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Completed - The scheduled maintenance has been completed.
May 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 EDT
Scheduled - Greetings,

Please be advised of upcoming scheduled maintenance that may impact services in the NY/NJ metro area. The work is planned as follows:

- Location: NYC-NY
- Start Time: Thursday, May 15, 2025, at 10:00 PM Eastern Time (7:00 PM Pacific Time)
- End Time: Friday, May 16, 2025, at 3:00 AM Eastern Time (12:00 AM Pacific Time)
- Duration: 5 hours
- Service Impact: This is a planned, potentially service-affecting event. While disruptions are not guaranteed, temporary impact is possible during the maintenance window.
- Maintenance Description: Software upgrades will be performed on transport infrastructure as part of routine improvements across the NY/NJ Metro Area.

Technicians will take all precautions to minimize downtime and impact.

If you experience issues following the maintenance window or have any questions, please contact our support team for assistance.

Atlantic.Net Support
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734

Apr 29, 23:24 EDT
May 15, 2025
May 14, 2025
Completed - The scheduled maintenance has been completed.
May 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 EDT
Scheduled - Greetings,

Please be advised of upcoming scheduled maintenance that may affect services in the Dallas Metro Area. The details are as follows:

- Location: DAL-TX
- Start Time: Tuesday, May 13, 2025, at 10:00 PM Central Time (11:00 PM Eastern / 8:00 PM Pacific)
- End Time: Wednesday, May 14, 2025, at 3:00 AM Central Time (4:00 AM Eastern / 1:00 AM Pacific)
- Duration: 5 hours
- Service Impact: Services may experience multiple interruptions of up to 20 minutes each during the maintenance window.
- Maintenance Description: Software upgrades will be performed on transport systems in the Dallas Metro Area as part of ongoing infrastructure improvements.

Efforts will be made to limit downtime and service interruptions.

Atlantic.Net Support
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734

Apr 29, 23:31 EDT
Resolved - The incident has been resolved, and the cloud portion of the maintenance has been successfully completed. Changes were implemented to prevent this issue from recurring.
May 14, 02:24 EDT
Update - Identified –

Our Cloud Operations team has identified the root cause of the elevated latency experienced in our Dallas data center. The issue was related to an internal traffic filtering system that temporarily became inactive, allowing excess broadcast traffic to affect overall performance.
To fully resolve this, we have a scheduled maintenance window this evening to implement a more robust filtering solution at the infrastructure level.

Services remain stable at this time, and we are actively monitoring all systems to ensure continued performance. Additional details about the maintenance window will be shared shortly.

We appreciate your patience and will continue to provide updates as we complete this corrective action.

May 13, 14:46 EDT
Monitoring - The incident is resolved; however, the Cloud Operations team is still investigating the issue and we will continue to provide more details as we learn more.
May 13, 12:55 EDT
Investigating - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below incident.

~~Maintenance Details~~
Location: Dallas, TX (USA-CENTRAL-1)
Services: Cloud
Impact: Customers may experience extreme latency on servers hosted in the Dallas data center.

~~Incident Summary~~
We are currently observing an outage that is affecting multiple Cloud customers in the Dallas data center. Our Cloud Operations team is actively investigating this issue and we will continue to update this status page as they work toward resolution.

~~Customer Support~~
If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this affecting multiple customers, our phone lines may be busy at this time.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net

May 13, 12:40 EDT
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Resolved - After several hours of monitoring, we can confirm that the issue has been fully resolved. All systems are operating normally.
May 8, 18:26 EDT
Monitoring - Everything appears to be functioning now. We are continuing to investigate the problem and monitor the situation.
May 8, 13:14 EDT
Investigating - There is a problem with networking on cloud servers in Dallas. We are investigating.
May 8, 12:34 EDT
May 7, 2025

No incidents reported.