Atlantic.Net Status

All Systems Operational

Regions Operational

Orlando, Florida (USA-East-1) Operational

New York, New York (USA-East-2) Operational

Ashburn, Virginia (USA-East-3) Operational

Dallas, Texas (USA-Central-1) Operational

San Francisco, California (USA-West-1) Operational

Toronto, Ontario (Canada-East-1) Operational

London, United Kingdom (EU-West-1) Operational

Services Operational

Cloud Services - User Signups Operational

Cloud Services - User Portal Operational

Cloud Services - Server Provisioning Operational

Cloud Services - Web API Operational

DNS Operational

Email Hosting Operational

Shared Web Hosting Operational

Support Portal Operational

Cloud Services - Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2022

ORL-FL | DDoS causing Potential DNS issues

Resolved - This incident has been resolved.
Nov 29, 10:09 EST

Monitoring - The DDoS appears to have been mitigated and we are monitoring.
Nov 29, 05:25 EST

Identified - Our Orlando datacenter is experiencing a DDoS against our Power DNS servers. No confirmed outages have been reported, but intermittent DNS issues may be experienced while our Engineers work to mitigate this attack.
Nov 29, 02:03 EST

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

ORL-FL | Support Line Telephone Queue Issues

Resolved - This incident has been resolved.
Nov 18, 23:47 EST

Investigating - A problem with phone services for all departments is currently being investigated by engineering.

We encourage you to communicate with support via email at support@atlantic.net or through the appropriate queue for your account if you need assistance.
Nov 18, 23:38 EST

ORL-FL | Datacenter Phone Services Offline

Resolved - This incident has been resolved.
Nov 18, 16:55 EST

Monitoring - Our engineers have implemented a fix. Phone systems are now working as expected. We are testing and monitoring services to ensure issues are fully resolved.
Nov 18, 15:14 EST

Update - The problem with the phone services has been identified as a physical failure, and a temporary patch has been implemented. Currently, the telephone system is functioning. However, while cleanup efforts are being completed, intermittent issues may occur.

Should the phone lines not work, please contact support via email at support@atlantic.net or through the appropriate queue for your account.
Nov 18, 14:14 EST

Update - We are continuing to investigate this issue.
Nov 18, 14:13 EST

Nov 17, 2022

ASH-VA | Scheduled Carrier Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 EST

Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed to further enhance network services and reliability.

Maintenance Details:

Location: Ashburn, Virginia Data Center
Start time: 10:00 PM EST 11/16/2022
End time: 11:59 PM EST 11/16/2022

Description:

One of our Internet Carriers has opened a Maintenance window for Network upgrades affecting our Ashburn, Virginia datacenter. During this time, there could be brief periods of packet loss and higher latency than normal. All traffic will be diverted to a redundant provider from their circuits prior to the start of maintenance.

What this means to you:

Though no impact is expected there may be a brief period of packet-loss and higher latency during routing convergence. If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).

You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net
Nov 14, 09:26 EST

Nov 16, 2022

ORL-FL | Facility UPS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST

Scheduled - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below planned maintenance window.

Maintenance Details

Location: Orlando, FL (ORL-FL)
Services: Facility Operations
Start Date/Time: November 16, 2022 @ 08:00 EDST
End Date/Time: November 16, 2022 @ 18:00 EDST
Duration: 6 hour(s)
Impact: No Expected Services Interruptions

Purpose for Maintenance

Atlantic.Net will have our contractor replace all 160 batteries in the 9395 UPS unit. The batteries have reached the age were routine replacement is recommended. The batteries will be replaced in groups of 40, and the UPS unit will remain in service during the maintenance window.

Expected Customer Outages:

No customer outages are expected during battery replacement. The UPS unit will remain in service at all times.

Expected Result of Actions:

In an ongoing effort to provide the best possible service, batteries which have reached their useful life expectancy will be replaced. This will help ensure proper operation of the equipment.

Customer Support

If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net

Oct 26, 09:21 EDT

ASH-VA | Scheduled Carrier Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:01 EST

Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed to further enhance network services and reliability.

Maintenance Details:

Location: Ashburn, Virginia Data Center
Start time: 10:00 PM EST 11/15/2022
End time: 5:00 AM EST 11/16/2022

Description:

One of our Internet Carriers has opened a Maintenance window for an upstream Router affecting our Ashburn, Virginia datacenter. During this time, there could be brief periods of packet loss and higher latency than normal.

What this means to you:

Though no impact is expected there may be a brief period of packet-loss and higher latency during routing convergence. If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).

You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net
Nov 14, 09:35 EST

Nov 15, 2022