All Systems Operational
Regions Operational
Orlando, Florida (USA-East-1) Operational
New York, New York (USA-East-2) Operational
Ashburn, Virginia (USA-East-3) Operational
Dallas, Texas (USA-Central-1) Operational
San Francisco, California (USA-West-1) Operational
Toronto, Ontario (Canada-East-1) Operational
London, United Kingdom (EU-West-1) Operational
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023
Resolved - Engineers determined that some hypervisors were not optimally distributing network traffic requests across available processing resources. This resulted in some Cloud Servers experiencing network packet loss.

Our Engineering team has worked to optimize the distribution and processing of network traffic requests. This issue has been resolved.

Jun 9, 14:59 EDT
Monitoring - Our Engineers have identified and resolved an issue impacting two compute nodes and the vms on these nodes should again be fully operational.
Jun 8, 17:54 EDT
Investigating - Further intermittent network loss is being experienced for cloud nodes 49, 50, 55, and 98. Our Cloud and Network Engineering teams are still investigating.
Jun 8, 13:46 EDT
Monitoring - At this time, connectivity to the effect Dallas nodes has significantly increased and we are seeing minimal packet loss. We are continuing to monitor the related systems and will provide a further update soon.
Jun 8, 12:53 EDT
Investigating - A few nodes in the Dallas datacenter are reporting intermittent packet loss.

Our Network Engineers and Cloud Engineers are investigating the issue. Updates will be provided as they come out.

Jun 8, 11:16 EDT
Jun 8, 2023
Jun 7, 2023
Resolved - The Orlando Data Center has been moved off of generator and back to utility power after an issue with the main transformer switch was resolved. Our Facility team will continue to monitor for any issues, however all systems are again fully operational.
Jun 7, 18:47 EDT
Update - The Orlando Data Center continues to run on generator. We have electricians on-site working with our Facilities team to resolve an issue with the main transformer for the data center suite, which is preventing us from moving off of the generator and back on to utility power.

As a precaution, we are having the generator fuel tanks refilled, however we expect the transformer issue to be resolved within the next hour.

Jun 7, 18:04 EDT
Identified - We are continuing to utilize generator power. Utility power has been restored and we will switch to that shortly. We are continuing to monitor our system to ensure stability.
Jun 7, 16:08 EDT
Investigating - Our monitoring system have noticed power irregularities in the Orlando Datacenter. We have notified the Facilities Department, and they have reported back that we have switched to generator power as a precautionary measure.
Jun 7, 14:00 EDT
Resolved - All systems are operational and the upstream provider has reported this issue to be resolved. We will continue to monitor for any issues.
Jun 7, 18:46 EDT
Monitoring - The support phone lines are now operational. We have not received official confirmation from our upstream provider that the issue is fully resolve, so we will continue to monitor for any issues.
Jun 7, 18:18 EDT
Identified - The vendor has found an issue with a major hub nearby, however they do not have an ETA for repair at this time


Email communication through our ticketing system is unaffected.

Jun 7, 15:33 EDT
Investigating - At this time, we are not able to send or receive calls through our Support Line. Our upstream provider has reported issues, and we are working with them to resolve this issue.
Jun 7, 14:32 EDT
Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Resolved - The incident has been resolved and functionality of our Cloud DNS has been restored
May 31, 13:00 EDT
Monitoring - The issue has been identified and corrected. We are now monitoring the results.
May 31, 12:11 EDT
Investigating - Several customers have reported issues with our Cloud DNS, and our engineers are investigating the issue.
May 31, 11:54 EDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.