Resolved -
Our Cloud engineers have completed the restoration of all impacted servers to the date and time below. If your server was impacted, you will receive an email from our Support team with further information.
This incident has been resolved.
Apr 16, 06:13 EDT
Update -
Our Cloud engineers are still working on restoring servers impacted by this incident. You may observe your services have been restored to the date and time outlined previously. Remaining impacted servers are expected to be restored shortly.
Apr 16, 05:33 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 16, 05:31 EDT
Update -
Our Cloud engineers have determine that the Cloud node hardware is not able to be restored to a working state. As such, backups of individual servers affected by this incident will be restored to working nodes at the location. Backups from the following date and time will be used:
Wednesday, 4/15/2026, at 6:00PM Eastern Time
Our engineering team will continue to investigate the failure in an effort to perform data recovery for any affected VMs. If your services were affected by this incident, you will receive a separate email from our Support team with more information.
Apr 16, 04:01 EDT
Update -
Our Cloud engineers are continuing to work diligently to return the Cloud node to full functionality. Further updates will be provided as soon as they are available. Thank you for your continued patience.
Apr 16, 02:20 EDT
Identified -
A Cloud node in the San Francisco data center is currently experiencing unexpected issues which our Cloud Operations team is working to resolve. Virtual machines hosted on the associated node may be affected at this time. We will continue to provide updates as we work toward resolution. Please direct all questions to support@atlantic.net. Thank you for your patience.
Apr 16, 01:31 EDT