Monitoring - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we monitor our network core infrastructure to rapidly respond to any hardware or network failure.

Our monitoring systems have detected a hardware failure in a network card on one of our redundant Edge Routers in the SFO-CA Datacenter. Network redundancy has operated as intended and the network remains active on a separate Edge Router.

Replacement hardware is on order for rush shipment to this location. Our Engineers are currently monitoring the network to ensure rapid response to any other concerns during this period of reduced redundancy.

If you have any questions about this incident, please contact our Customer Support Department at cloudsupport@atlantic.net, or by phone at 1 (888) 618-DATA (3282).

May 18, 12:28 EDT
Monitoring - All DNS issues are mitigated. Replacement hardware is being coordinated to fully restore DNS redundancy. Our Engineers are monitoring the environment until replacement hardware is deployed.
Apr 28, 15:44 EDT
Identified - Our Engineers have deactivated this datacenter's primary DNS caching server. DNS requests have been routed to backup DNS servers. Reported issues have been mitigated at this time.

Engineers are continuing to review the impacted server to return it to service for redundancy purposes.

Apr 28, 12:26 EDT
Update - We are continuing to investigate this issue.
Apr 28, 11:28 EDT
Investigating - Our Support Staff have received reports of intermittent DNS caching errors and intermittent ping concerns at our Toronto Datacenter. Our Network Engineers are currently investigating.
Apr 28, 11:14 EDT
Regions Operational
Orlando, Florida (USA-East-1) Operational
New York, New York (USA-East-2) Operational
Ashburn, Virginia (USA-East-3) Operational
Dallas, Texas (USA-Central-1) Operational
San Francisco, California (USA-West-1) Operational
Toronto, Ontario (Canada-East-1) Operational
London, United Kingdom (EU-West-1) Operational
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

Unresolved incident: SFO-CA | Network Redundancy Incident.

May 17, 2022

No incidents reported.

May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 EDT
Scheduled - Planned Network Maintenance
Reference Ticket #3288486

Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed to test one of our redundant carrier links.

Maintenance Details

Location: Orlando, FL Data Center
Start Date & Time: May 16, 2022 @ 8:00AM EDT
End Date & Time: May 16, 2022 @ 10:00AM EDT
Duration: 2 hour(s)

Purpose for Maintenance Window:
Testing of one of our redundant carrier links.

What this means to you:
While every effort will be made to minimize any interruption in service, customers may experience a short burst of network latency while we migrate to one of our redundant carriers.

This notice is for advisory purposes only.

If you have any questions about the maintenance, please contact our Customer Support Department through our Helpdesk ticketing system, or by phone at 1 (888) 618-DATA (3282) and reference Ticket #3288486.

May 12, 15:45 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.