Resolved -
We have monitored this event for the remainder of the day to find no recurrence of the issue and have been receiving support email tickets without any delay. We are now marking this incident as resolved.
Jul 15, 21:27 EDT
Monitoring -
We believe to have resolved the current issues, and are currently monitoring for any further issues with the ticketing system
However, if you have any urgent issues, please make sure to call the support team instead.
Toll Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Jul 15, 13:50 EDT
Investigating -
Our support staff has noted that there is a significant delay in receiving help desk tickets, and as such, support response time may be delayed by a few hours.
If you have any urgent issues, please make sure to call the support team instead.
Toll Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Jul 15, 10:48 EDT