Monitoring - Network connectivity has been restored and affected services are returning to normal operation. We are continuing to monitor the environment closely with our upstream provider to confirm ongoing stability. Once our review is complete, we will provide a full Reason for Outage (RFO). We will continue to share updates as they become available. We sincerely appreciate your continued patience.
Mar 13, 2026 - 11:34 EDT
Mar 13, 2026 - 11:34 EDT
Update - We are continuing to work closely with our upstream provider on a fix to restore network connectivity. We will continue to provide further updates as they become available. We sincerely appreciate your continued patience.
Mar 13, 2026 - 10:43 EDT
Mar 13, 2026 - 10:43 EDT
Update - We are continuing to work on a fix for this issue.
Mar 13, 2026 - 10:14 EDT
Mar 13, 2026 - 10:14 EDT
Identified - We are aware of a recurrence in carrier transport issues in the region that is causing connectivity issues for Cloud and Dedicated services. We are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud and Dedicated servers are inaccessible while our team works to resolve the issue. We sincerely appreciate your patience.
Mar 13, 2026 - 10:08 EDT
Mar 13, 2026 - 10:08 EDT
Regions
Operational
Orlando, Florida (USA-East-1)
Operational
New York, New York (USA-East-2)
Operational
Ashburn, Virginia (USA-East-3)
Operational
Dallas, Texas (USA-Central-1)
Operational
San Francisco, California (USA-West-1)
Operational
Toronto, Ontario (Canada-East-1)
Operational
London, United Kingdom (EU-West-1)
Operational
Singapore, SG (AP-Southeast--1)
Operational
Services
Operational
Cloud Services - User Signups
Operational
Cloud Services - User Portal
Operational
Cloud Services - Server Provisioning
Operational
Cloud Services - Web API
Operational
DNS
Operational
Email Hosting
Operational
Shared Web Hosting
Operational
Support Portal
Operational
Cloud Services - Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SIN1 | Upstream Network Carrier Maintenance Mar 18, 2026 11:00-17:00 EDT
Dear Valued Customer,
We are writing to inform you of an upcoming maintenance window that may affect services in the Singapore area. This work is being conducted by our upstream provider and is necessary to support ongoing infrastructure requirements.
Maintenance Summary:
• Change Type: Upstream Carrier Maintenance
• Scheduled Start: Thursday, March 19, 2026, 00:00 AM SGT
• Scheduled End: Thursday, March 19, 2026, 06:00 AM SGT
• Location/Scope: SIN/Cloud Services & Dedicated Internet Access
• Expected Impact: As we will be switching to our secondary carrier during this maintenance, you may experience brief periods of packet loss to your services near the beginning and end of the window as routes are updated.
Purpose of Maintenance:
An upstream carrier will be performing maintenance on critical network infrastructure in the form of applying and activating software module upgrades on code running on the edge routers per the manufacturer's recommendations.
Customer Impact:
During the maintenance window, customers in the SIN region may observe:
• Brief periods of packet loss near the beginning and end of the maintenance
• Short-duration service interruptions, although these are not expected
Our teams and provider partners will take every precaution to minimize impact and complete the work efficiently.
Communication Plan:
• Live Status Updates – Visit https://status.atlantic.net/ for real-time information during the maintenance window.
Your Next Steps:
No action is required at this time. If you observe any unexpected issues following the maintenance, please contact our support team for assistance:
Email: support@atlantic.net
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
We appreciate your understanding and continued partnership as we work to maintain the quality and stability of your services.
Sincerely,
The Atlantic.Net Operations Team
Posted on Mar 05, 2026 - 08:38 EST
We are writing to inform you of an upcoming maintenance window that may affect services in the Singapore area. This work is being conducted by our upstream provider and is necessary to support ongoing infrastructure requirements.
Maintenance Summary:
• Change Type: Upstream Carrier Maintenance
• Scheduled Start: Thursday, March 19, 2026, 00:00 AM SGT
• Scheduled End: Thursday, March 19, 2026, 06:00 AM SGT
• Location/Scope: SIN/Cloud Services & Dedicated Internet Access
• Expected Impact: As we will be switching to our secondary carrier during this maintenance, you may experience brief periods of packet loss to your services near the beginning and end of the window as routes are updated.
Purpose of Maintenance:
An upstream carrier will be performing maintenance on critical network infrastructure in the form of applying and activating software module upgrades on code running on the edge routers per the manufacturer's recommendations.
Customer Impact:
During the maintenance window, customers in the SIN region may observe:
• Brief periods of packet loss near the beginning and end of the maintenance
• Short-duration service interruptions, although these are not expected
Our teams and provider partners will take every precaution to minimize impact and complete the work efficiently.
Communication Plan:
• Live Status Updates – Visit https://status.atlantic.net/ for real-time information during the maintenance window.
Your Next Steps:
No action is required at this time. If you observe any unexpected issues following the maintenance, please contact our support team for assistance:
Email: support@atlantic.net
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
We appreciate your understanding and continued partnership as we work to maintain the quality and stability of your services.
Sincerely,
The Atlantic.Net Operations Team
Posted on Mar 05, 2026 - 08:38 EST