Atlantic.Net Status

All Systems Operational

Regions Operational

Orlando, Florida (USA-East-1) Operational

New York, New York (USA-East-2) Operational

Ashburn, Virginia (USA-East-3) Operational

Dallas, Texas (USA-Central-1) Operational

San Francisco, California (USA-West-1) Operational

Toronto, Ontario (Canada-East-1) Operational

London, United Kingdom (EU-West-1) Operational

Services Operational

Cloud Services - User Signups Operational

Cloud Services - User Portal Operational

Cloud Services - Server Provisioning Operational

Cloud Services - Web API Operational

DNS Operational

Email Hosting Operational

Shared Web Hosting Operational

Support Portal Operational

Cloud Services - Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ORL-FL | Facility UPS Maintenance Oct 4, 2023 08:00-18:00 EDT

Maintenance Details

Location: Orlando, FL (ORL-FL) – Capacitor Replacement in A side Power 9395 UPS
Services: Facility Operations
Start Date/Time: October 4, 2023 @ 8:00 AM EDST
End Date/Time: October 4, 2023 @ 6:00 PM EDST
Duration: 10 hour(s)
Impact: No Expected Customer Outages

Purpose for Maintenance

Our contractor will be replacing the capacitors in the A side Power 9395 UPS unit at the Atlantic.Net Data Center in Orlando, FL.

Expected Result of Actions

The capacitors in the UPS unit are nearing the end of their recommended life cycle and are being replaced. This maintenance action is suggested by the manufacturer to keep the equipment running at peak efficiency and reliability. Power during this window will be supplied by our on-site generator, so no customer outages are expected.

Customer Support

If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net

This notice is for advisory purposes only.
Posted on Sep 11, 2023 - 12:26 EDT

Past Incidents

Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

LON-UK | Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 EDT

Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning the first in a series of maintenance windows designed to update our network core.

Maintenance Details:
Location: LON-UK Data Center
Start Date & Time: September 25th, 2023 @ 11PM BST (6PM EDT)
End Date & Time: September 25th, 2023 @ 2AM BST (9PM EDT)
Duration: 3 hours

Purpose for Maintenance Window:
Atlantic.Net’s IP Engineering team will be migrating from existing routing infrastructure at this location to new routing infrastructure.

Expected Impact:
Though minimal downtime is expected while conducting this work, there may be brief periods of packet-loss and higher latency due to sub optimal routing during this time.

If you have any questions about the maintenance, please contact our Customer Support Department through our Helpdesk ticketing system, or by phone at 1(888)618-DATA(3282) and reference Ticket #4077385.

You can also view this scheduled maintenance event on our status page: http://status.atlantic.net/
Sep 18, 11:14 EDT

NYC-NY | Cloud Node Outage

Resolved - This incident has been resolved.
Sep 25, 15:25 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 12:45 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 25, 09:43 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 09:41 EDT

Investigating - Our monitoring has alerted us to an issue affecting a single cloud node in this site. Our engineers have been alerted and are investigating now.
Sep 25, 09:20 EDT

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

CN1231 Still Reporting Issues

Resolved - This incident has been resolved.
Sep 16, 04:30 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 04:15 EDT

Identified - Our monitoring has alerted us to an issue affecting a single cloud node in this site. Our engineers have been alerted and are investigating now.
Sep 15, 20:26 EDT

Sep 15, 2023

CN1231 Reporting Issues

Resolved - This incident has been resolved.
Sep 15, 19:39 EDT

Update - We are continuing to work on a fix for this issue.
Sep 15, 17:31 EDT

Identified - Our monitoring has alerted us to an issue affecting a single cloud node. Our engineers have been alerted and are investigating now.
Sep 15, 17:30 EDT

Sep 14, 2023

Reduced Network Uplink Redundancy (ORL)

Resolved - This incident has been resolved.
Sep 14, 14:00 EDT

Monitoring - We have received another update from our engineering team. We are starting to see link activity on our routers. BGP services have been enabled and we will continue monitoring to ensure traffic remains stable.
Sep 14, 06:58 EDT

Update - We have received an update from our ISP provider that their onsite crews are working on pulling the new fiber through new conduit and are working on splicing on either end. We have been informed that we are expecting another update by Midnight tonight (12am ET) where we expect to start re-testing services.
Sep 13, 16:39 EDT

Update - We have received an update from our ISP provider that after reviewing the excavation site there was additional damage discovered than was originally scoped and repairs will not be complete for at least another 24 hours.
Sep 12, 20:05 EDT

Update - We have received another update from our ISP provider that the appropriate parties have arrived to the site and are beginning to excavate the damage location.
Sep 12, 11:35 EDT

Update - We have received another update from our upstream ISP provider. At this time they still do not have access to start repairs due to nearby construction. We will continue monitoring closely and provide an ETA when made available to our team.
Sep 12, 09:02 EDT

Update - We have received another update from our upstream ISP provider that there is equipment blocking access to the handhole and is unable to be moved until appropriate parties are onsite during morning hours. As such, repair teams from our ISP provider will re-dispatch to the fault location during the early morning hours when the equipment can be moved, and repair efforts onsite can progress further.
Sep 12, 00:48 EDT

Update - We have received an update from our upstream ISP provider that due to construction and excavation efforts within 1 mile of our Orlando Datacenter a portion of our ISP providers fiber cable bundles have been damaged. We have been informed that our ISP already has a damage assessment team onsite and are working to repair the cabling.
Sep 11, 23:34 EDT

Identified - Our Network Engineering team has detected an issue with one of our ISP providers connectivity and has disabled the provider for the time being while we open a trouble ticket with the affected ISP provider to determine root cause.
Sep 11, 19:34 EDT