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Scheduled Maintenance
ORL-FL | Hurricane Ian Sep 28, 2022 00:00 - Oct 1, 2022 00:00 EDT
This is an update to help answer questions you may have about Hurricane Ian and Atlantic.Net services delivered from our Orlando, FL Data center.

What is Atlantic.Net doing?


Atlantic.Net is actively monitoring Hurricane Ian and the projected path. Our emergency response plan is ready and we are prepared to respond accordingly if Hurricane Ian takes a path towards Central Florida.

As always, Atlantic.Net’s Orlando Facilities team has been performing inspections, testing equipment, and following our storm preparedness checklists. The fuel storage for our Orlando, FL backup diesel generation plant has been topped off and we have been in communication with our refueling partners in the event we need to refuel to sustain generation for an extended period.

How can I contact you?


The best option to contact Atlantic.Net during a storm is to use the email address that pertains to the product you utilize from Atlantic.Net. Please provide your Company Name, Account Number, and what your current issue is. Please see below for the common support email addresses:

colocation@atlantic.net
cloudsupport@atlantic.net
dedicatedservers@atlantic.net
support@atlantic.net
sales@atlantic.net

Is your staff present at the Orlando facility this week?


As always, our facility will continue to be staffed 24/7/365 and our engineers are available to assist you.

Can Atlantic.Net provide Off-Site Backups or Disaster Recovery Services?


Yes, we can provide these services at any of Atlantic.Net’s other locations. It is best to be ready before a storm hits. Please contact sales at sales@atlantic.net or 888-618-DATA (3282) for more information.

Where will Atlantic.Net provide updates?


Please check our status page at https://status.atlantic.net for any updates. Updates will be posted as necessary. Additionally, you may contact our Support Department by Phone at 800-618-3282 (International:+1-321-206-3734), however, it is best to submit a support ticket to ensure the fastest response time especially if your issue relates to services at one of Atlantic.Net's other locations.

At Atlantic.Net, safety is our utmost priority. We wish you a safe week and as always, we stand ready to assist you. We will be providing updates as necessary depending on the path of Hurricane Ian. Please be on the lookout for further communications from Atlantic.Net.

Posted on Sep 26, 2022 - 14:57 EDT
Past Incidents
Sep 27, 2022

No incidents reported today.

Sep 26, 2022
Completed - This scheduled maintenance has been cancelled until further notice.
Sep 26, 10:24 EDT
Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed improve network services and reliability.

Maintenance Details:

Location: Toronto, Ontario Data Center
Duration: September 28th, 2022 @ 7:00AM - 12:00PM EDT

Description:

Atlantic.Net IP Engineering team will be add new links for capacity between edge routers at this location and shifting upstream traffic loads between datacenter upstream providers.

What this means to you:

Though no impact is expected there may be a brief period of packet-loss and higher latency than normal during routing convergence. If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).

Reference Ticket 3546406

Sep 24, 15:39 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
Completed - The scheduled maintenance has been postponed indefinitely due to a review found ahead of the maintenance schedule.
Sep 14, 13:25 EDT
Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window designed improve network services and reliability.

Maintenance Details:

Location: Orlando, Florida Data Center
Duration: September 22nd, 2022 @ 3:00AM - 7:00AM EDT

Description:

Atlantic.Net will be preforming essential maintenance on the switching infrastructure within our cloud platform. During this time, we will be upgrading software on various switching infrastructure supporting the cloud platform within the datacenter to the latest recommended version.

What this means to you:

While every effort will be made to minimize any interruption in service, customers may experience a short network interruption while traffic fails over to another path.

If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).

Sep 22, 03:00 EDT
Sep 13, 2022

No incidents reported.