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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ORL-FL | Facility Maintenance Apr 23, 09:00-11:00 EDT
Reference Ticket #2459823

Planned Facilities Maintenance

Purpose of Facilities Maintenance:
Altantic.Net will be replacing batteries in one(1) of the five(5) modules of UPS Z-2.

Maintenance Details
Location: ORL-FL
Start Date & Time: April 23, 2021 9:00AM EST
End Date & Time: April 23, 2021 11:00AM EST
Duration: 2 hour(s)
Impact: No customer outages are expected during this maintenance

If you have any questions about the maintenance, please contact our Customer Support Department through our Helpdesk ticketing system or by phone at (888) 618-3282 and reference Ticket #2258987.

https://status.atlantic.net/

Atlantic.Net
Facilities Operations
Posted on Apr 19, 11:36 EDT
Past Incidents
Apr 22, 2021

No incidents reported today.

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - Our Network Engineering team has stabilized network flows and will schedule maintenance to replace the faulty network switch interface. Our Operations and Network Engineering teams will continue to monitor all services but at this time the network is now stable.
Apr 14, 14:50 EDT
Monitoring - Our Network Engineering team has identified the root cause as a physical interface issue on one of our network switches that prevented traffic from routing correctly. This interface has been removed from the network and we are looking in to repair options. All connections continue to be supported by our redundant network fabric.
Apr 13, 17:27 EDT
Update - We are continuing to investigate this issue.
Apr 13, 17:20 EDT
Update - We have been notified of a potential network issue that is affecting multiple clients within the Orlando Data Center. Upon initial troubleshooting, we found packet loss within a carrier route and we opened a trouble ticket with the carrier who would determine there was nothing outside their normal ranges. While continuing to work with the network carrier, we continued to get complaints and made the decision to migrate from our main carrier line to our failover carrier. Network traffic improved but was still not fully resolved. As we received more notices, we continued troubleshooting and have since narrowed it down to an internal network issue within the Orlando Data Center that is impacting a small number of clients.
Apr 13, 16:29 EDT
Investigating - We are currently investigating this issue.
Apr 13, 14:35 EDT
Apr 13, 2021
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.