Atlantic.Net Status

All Systems Operational

Regions Operational

Orlando, Florida (USA - East-1) Operational

New York, New York (USA - East-2) Operational

Ashburn, Virginia (USA - East-3) Operational

Dallas, Texas (USA - Central-1) Operational

San Francisco, California (USA - West-1) Operational

Toronto, Ontario (Canada - East-1) Operational

London, United Kingdom (EU - West-1) Operational

Services Operational

Cloud Services - User Signups Operational

Cloud Services - User Portal Operational

Cloud Services - Server Provisioning Operational

Cloud Services - Web API Operational

DNS Operational

Email Hosting Operational

Shared Web Hosting Operational

Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2021

No incidents reported today.

Oct 16, 2021

ORL-FL | Helpdesk Ticketing and Billing System Maintenance

Completed - Maintenance has been completed and all Helpdesk services are operational.
Oct 16, 15:41 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 EDT

Scheduled - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning the below maintenance window.

Maintenance Details

Location: Orlando Data Center Facilities
Start Date & Time: Saturday, October 16, 2021 @ 06:00 (UTC -05:00)
End Date & Time: Saturday, October 16, 2021 @ 18:00 (UTC -05:00)
Duration: 12 hours

Expected Impact:
Intermittent connectivity to Helpdesk billing and ticketing systems.

Purpose for Maintenance Window:
Atlantic.Net will be migrating and upgrading our Helpdesk billing and ticket systems to new core hosting infrastructure. During this maintenance window the Helpdesk systems will be unavailable. Customers submitting new support tickets or following up on existing tickets, will have their emails queued until the migration is complete.

A temporary email address - support@staff.atlantic.net - has been set up and will be actively monitored for the duration of the maintenance window so customers are still able to contact Support via email.

Support will still be available by phone at 800-540-4686 or +1-321-206-3734

Expected Result of Actions:
Helpdesk billing and ticket systems will be successfully migrated to our new redundant core infrastructure and will be available for continued monitoring and support.

This notice is for advisory purposes only.

For the latest details on Atlantic.Net's Systems and Data Center statuses, please visit our system status page at https://status.atlantic.net.

Atlantic.Net
Network Operations Center
Oct 15, 14:17 EDT

Oct 15, 2021

Support Portal | Inbound Email Not Being Received

Resolved - Maintenance window scheduled for 10/16 @ 6AM.
Oct 15, 14:12 EDT

Update - Due to the updates required by our support portal vendor we have decided to revert the changes made from this morning. The support portal will have extended delayed email responses while we work to deploy another instance.

If you need an update to an existing ticket, or to notify our support team of an issue, please call us directly at 888-618-DATA (3282).
Oct 14, 13:50 EDT

Update - Our Support Portal vendor has brought down our server for fixes. In the meantime, please call us directly at 888-618-DATA (3282) if you need assistance.
Oct 14, 12:34 EDT

Update - We are still working with our Support Portal vendor to resolve this issue.
Oct 14, 11:27 EDT

Identified - We have received notice that our Support Portal is not receiving inbound emails. We have identified the cause and are currently working with our Support Portal vendor to resolve.

In the meantime, if you need an update to a existing ticket, or to notify our support team of an issue, please call us directly at 888-618-DATA (3282).
Oct 14, 10:03 EDT

Oct 14, 2021

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

[DAL-TX] : Transport and Cloud Services connectivity issues

Resolved - This incident has been resolved.
Oct 5, 12:19 EDT

Monitoring - Our Cloud Engineering and Network Operations teams have implemented their fixes to prevent any further network disruption. We are now monitoring the network for any abnormalities.
Sep 30, 10:53 EDT

Update - We identified an internal transport issue that was impacting traffic between VMs and our core network. We are systematically rolling out a fix to this that will resolve VM connectivity issues while our Cloud Engineering and Network Operations teams review what caused the issue originally and put a fix in to prevent it from reoccurring.
Sep 30, 08:57 EDT

Identified - Our Cloud Engineering team has identified the potential cause of the transport issue and are currently working to implement a fix that should help bring impacted client VMs online.
Sep 30, 07:41 EDT

Investigating - We are currently experiencing transport related issues in our DAL-TX (USCENTRAL1) data center. Network Engineering and Cloud Engineering are investigating the issues.
Sep 30, 03:15 EDT

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.