tag:status.atlantic.net,2005:/historyAtlantic.Net Status - Incident History2024-03-28T08:51:35-04:00Atlantic.Nettag:status.atlantic.net,2005:Incident/202179492024-03-11T16:52:31-04:002024-03-11T16:52:31-04:00ORL-FL | Multiple Outages Reported<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Monitoring</strong> - Outages reported in the Orlando datacenter have been resolved. We continue to monitor service for all customers in the datacenter, and our Networking Department is still investigating this incident.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:55</var> EDT</small><br><strong>Identified</strong> - Our Networking Department is currently investigating an outage affecting multiple customers in the Orlando datacenter. We are aware of the impact of these outages, and our team is actively working to identify and resolve the issue as swiftly as possible.</p>tag:status.atlantic.net,2005:Incident/202167552024-03-11T15:00:56-04:002024-03-11T15:00:56-04:00ORL-FL | Network Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Scheduled</strong> - Our networking team will be doing some adjustments to interfaces and the OSPF process so that processes tabulate paths on the network more efficiently. We expect no network communication outages to occur throughout this process, and the work is planned to be done between 1PM-3PM.</p>tag:status.atlantic.net,2005:Incident/201875142024-03-07T18:02:51-05:002024-03-07T18:02:51-05:00ORL-FL | Multiple Outages Reported<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:35</var> EST</small><br><strong>Monitoring</strong> - Outages reported in the Orlando datacenter have been resolved. We continue to monitor service for all customers in the datacenter, and our Networking Department is still investigating this incident.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:21</var> EST</small><br><strong>Investigating</strong> - Our Networking Department is currently investigating a possible outage affecting multiple customers in the Orlando datacenter. We are aware of the impact of these outages, and our team is actively working to identify and resolve the issue as swiftly as possible.</p>tag:status.atlantic.net,2005:Incident/201148752024-02-29T16:39:13-05:002024-03-01T05:22:19-05:00SFO-CA | Cloud Node Intermittent Connectivity<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:39</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:20</var> EST</small><br><strong>Update</strong> - Our Cloud Operations team is responding to this incident. If you have any questions, please contact us at support@atlantic.net.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:09</var> EST</small><br><strong>Identified</strong> - Cloud Operations team is actively responding to a node issue in San Francisco. If you have any questions, please contact us at support@atlantic.net.</p>tag:status.atlantic.net,2005:Incident/200496162024-02-22T16:11:50-05:002024-02-22T16:11:50-05:00ORL-FL | Datacenter Phone Services Offline<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Identified</strong> - Offline phone services have been traced to a carrier outage. We are in communication with carrier and will provide another update once the outage has been resolved.<br /><br />Please continue to email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:36</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:35</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing technical difficulties with our phone lines, and all datacenter departments cannot be reached externally. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.<br /><br />In the meantime, we ask that you please email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.</p>tag:status.atlantic.net,2005:Incident/200134842024-02-18T10:35:39-05:002024-02-18T11:56:49-05:00AP-SOUTHEAST-1 | Network Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:35</var> EST</small><br><strong>Resolved</strong> - This maintenance window has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:32</var> EST</small><br><strong>Identified</strong> - Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, this maintenance windows will impact the site below <br /><br />Maintenance Details:<br />Location: AP-SOUTHEAST-1 (Singapore, SG) Data Center<br />Start Date & Time: 2/18/2024 @ 9:35 EST<br />End Date & Time: 2/18/2024 @ 10:35 EST<br />Duration: 1 hour<br /><br />Minimal downtime is expect for this maintenance.<br /><br />Description:<br /><br />Atlantic.Net's Network Engineering team will be updating routing information at this location.<br /><br />What this means for you:<br /><br />Although minimal downtime is expected while conducting this work, there may be brief periods of packet-loss and higher latency due to sub optimal routing during this time.<br /><br />If you have any questions about the maintenance, please contact our Customer Support Department through our Helpdesk ticketing system, or by phone at 1(888)618-DATA(3282) and reference Ticket #4541508.<br /><br />You can also view this scheduled maintenance event on our status page: http://status.atlantic.net/</p>tag:status.atlantic.net,2005:Incident/199948732024-02-16T05:00:57-05:002024-02-16T05:00:57-05:00SFO-CA | Carrier Network Maintenance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>02:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:05</var> EST</small><br><strong>Scheduled</strong> - Atlantic.Net's goal is to provide the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below scheduled maintenance window.<br /><br />Maintenance Details:<br /><br />Location: San Francisco, CA Datacenter<br />Maintenance Type: Carrier Network Maintenance<br />Start Date/Time: 02/15/24 at 2:00 AM ET<br />End Date/Time: 02/16/24 at 5:00 AM ET<br />Duration: 3 Hours<br /><br />Description:<br /><br />One of our carriers has announced a maintenance window for circuit migration, which will affect our San Francisco, California datacenter. During this time, there could be brief periods of packet loss and higher latency than normal. All traffic will be diverted to a redundant provider from their circuits prior to the start of maintenance<br /><br />What this means for you: <br /><br />Though no impact is expected there may be a brief period of packet-loss and higher latency during routing reconvergence. This data center will be functioning on a secondary provider, resulting in reduced network redundancy throughout the maintenance.<br /><br />If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734).</p>tag:status.atlantic.net,2005:Incident/199688102024-02-15T00:10:56-05:002024-02-15T00:10:56-05:00ORL-FL | Scheduled Network Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>00:10</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>13:57</var> EST</small><br><strong>Scheduled</strong> - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below planned maintenance window.<br /><br /><h4>Maintenance Details</h4><br /><b>Location</b>: Orlando, FL (ORL-FL)<br /><b>Services</b>: Network Operations<br /><b>Start Date/Time</b>: February, 15 2024 @ 12:00AM EST<br /><b>End Date/Time</b>: February, 15 2024 @ 12:10AM EST<br /><b>Duration</b>: 10 minutes<br /><b>Impact</b>: No Expected Service Interruptions<br /><br /><h4>Purpose for Maintenance</h4><br />To ensure optimal performance and stability, our team will be rebooting an internal switch that is a part of the Virtual Chassis infrastructure. This maintenance is essential to implement improvements and updates that will contribute to a more reliable network environment.<br /><br /><h4>What this means to you:</h4><br />Though minimal downtime is expected while conducting this work, there may be brief periods of packet-loss and higher latency due to sub optimal routing during this time.<br /><br /><br /><h4>Customer Support</h4><br />If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.<br /><br />Toll Free: (888)618-3282<br />International: +1-321-206-3734<br />Email: support@atlantic.net<br /><br /><hr></p>tag:status.atlantic.net,2005:Incident/199432792024-02-08T17:34:52-05:002024-02-08T17:34:52-05:00Orlando Data Center Network Outage<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:34</var> EST</small><br><strong>Resolved</strong> - The Orlando data center experienced a brief network outage. Our network engineers identified the issue to our edge routers and networking was restored.</p>tag:status.atlantic.net,2005:Incident/199321012024-02-08T12:23:06-05:002024-02-08T12:23:06-05:00Dallas Cloud Node Connectivity & Capacity Issues<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:23</var> EST</small><br><strong>Resolved</strong> - The Dallas data center has maintained stability since yesterday and normal operations have resumed. The incident is now resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:16</var> EST</small><br><strong>Monitoring</strong> - Our engineers have mitigated the connectivity issues at this time. Normal operations appear to be in effect and our team is monitoring the environment to ensure no issues recur.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:08</var> EST</small><br><strong>Update</strong> - Our team continues to actively work on resolving the connectivity issues reported in our Dallas data center. We've made progress in rebalancing the environment to alleviate load from critical infrastructure components. Our engineers have implemented changes that have improved the situation, but we acknowledge that performance may still be degraded for some customers.<br /> <br />We remain committed to restoring full service functionality as swiftly as possible and will provide further updates as they become available.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:47</var> EST</small><br><strong>Identified</strong> - We have received reports of node and VM connectivity issues in the Dallas data center. Our Cloud Operations engineers are reviewing the environment and are working to update infrastructure to handle a recent influx of traffic. As more information becomes available, this status page will be updated.</p>tag:status.atlantic.net,2005:Incident/196466862024-01-17T11:00:15-05:002024-01-17T11:00:15-05:00ORL-FL | UPS Battery Replacement<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:47</var> EST</small><br><strong>Scheduled</strong> - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below planned maintenance window.<br /><br /><h4>Maintenance Details</h4><br /><b>Location</b>: Orlando, FL (ORL-FL)<br /><b>Services</b>: Facility Operations<br /><b>Start Date/Time</b>: January 17, 2024 @ 9:00AM EST<br /><b>End Date/Time</b>: January 17, 2024 @ 11:00AM EST<br /><b>Duration</b>: 2 hour(s)<br /><b>Impact</b>: No Expected Service Interruptions<br /><br /><h4>Purpose for Maintenance</h4><br />Altantic.Net will be replacing three sets of batteries for UPS Z-5. <br /><br /><h4>Expected Result of Actions</h4><br />No customer outages are expected during this preventive maintenance. In an ongoing effort to provide the best possible service, the battery replacement will help ensure battery runtime is maintained at optimal levels, providing sufficient power backup.<br /><br /><h4>Customer Support</h4><br />If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.<br /><br />Toll Free: (888)618-3282<br />International: +1-321-206-3734<br />Email: support@atlantic.net<br /><br /><hr></p>tag:status.atlantic.net,2005:Incident/196924602024-01-15T14:38:18-05:002024-01-15T14:38:18-05:00SFO-CA | Cloud Environment at Capacity<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>14:38</var> EST</small><br><strong>Resolved</strong> - Additional capacity has been brought online in US-WEST-1 (San Francisco, CA). Provisioning of new Cloud Servers has been re-enabled for this location. <br /> <br />Similar capacity expansions are currently underway for other locations. <br /> <br />Going forward, any Cloud Server location specific capacity constraints will be displayed in the control panel and API. This will ensure you receive real-time capacity updates.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:38</var> EST</small><br><strong>Investigating</strong> - Due to a significant surge in recent VM deployment, our SFO datacenter's cloud environment has reached its current capacity. To ensure the quality and reliability of our services, we have temporarily paused further provisioning in this location.<br /> <br />Our team has been working on expanding the capacity. We are in the process of deploying additional hardware at the SFO datacenter. As soon as we have increased our capacity, the temporary pause on new deployments will be lifted. We anticipate this to optimally be resolved within the next few business days.</p>tag:status.atlantic.net,2005:Incident/196599492024-01-12T12:37:09-05:002024-01-12T12:37:09-05:00SFO-CA | Cloud Environment at Capacity<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>12:37</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Identified</strong> - Due to a significant surge in recent VM deployment, our SFO datacenter's cloud environment has reached its current capacity. To ensure the quality and reliability of our services, we have temporarily paused further provisioning in this location.<br /> <br />Our team is actively working on expanding the capacity. We are in the process of deploying additional hardware at the SFO datacenter. As soon as we have increased our capacity, the temporary pause on new deployments will be lifted. We anticipate this to optimally be resolved within the next few business days.</p>tag:status.atlantic.net,2005:Incident/194862972023-12-20T01:35:05-05:002023-12-20T05:00:25-05:00SFO-CA | Cloud Node Outage<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>01:35</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>01:24</var> EST</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix, and we are currently monitoring the results.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>00:36</var> EST</small><br><strong>Identified</strong> - Our monitoring has alerted us to an issue affecting a single cloud node in this site. Our engineers have identified the issue and are currently implementing a fix.</p>tag:status.atlantic.net,2005:Incident/193968062023-12-10T21:45:21-05:002023-12-11T00:36:47-05:00NYC-NY | Cloud Node Outage<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>21:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>21:42</var> EST</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix, and we are currently monitoring the results.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>21:24</var> EST</small><br><strong>Identified</strong> - Our monitoring has alerted us to an issue affecting a single cloud node in this site. Our engineers have identified the issue and are currently implementing a fix.</p>tag:status.atlantic.net,2005:Incident/193324402023-12-05T19:15:36-05:002023-12-05T19:15:36-05:00DAL-TX | Carrier Transport Issues<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:15</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:11</var> EST</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix and we are currently monitoring for any reoccurrence.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>07:06</var> EST</small><br><strong>Investigating</strong> - We are aware of potential carrier transport issues in this region and are currently investigation the issue. <br />We will post further updates as we have more information available.</p>tag:status.atlantic.net,2005:Incident/192425722023-11-29T10:45:15-05:002023-11-29T10:45:15-05:00ORL-FL | Helpdesk Email Issues<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:45</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:04</var> EST</small><br><strong>Monitoring</strong> - The issue has been resolved. We are testing all queues and monitoring results.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:36</var> EST</small><br><strong>Investigating</strong> - Our Support team has encountered intermittent errors when sending emails from several helpdesk queues. The engineering team has been notified and are investigating.<br /><br />We still appear to be able to receive emails and are still working tickets received. Low priority issues will be replied to after the email issues are resolved. High priority issues will be responded to via phone call.</p>tag:status.atlantic.net,2005:Incident/191940642023-11-22T21:14:19-05:002023-11-22T21:14:20-05:00San Francisco Networking Issue<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>21:14</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>06:31</var> EST</small><br><strong>Monitoring</strong> - Our networking team has alerted us that the issues involving the ISP have subsided. We are continuing to monitor for recurrence of any packet loss.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>06:01</var> EST</small><br><strong>Update</strong> - Our Network Engineering team has detected an issue with one of our ISP providers showing high packet loss and has disabled the provider for the time being while we open a trouble ticket with the affected ISP provider to determine root cause.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>05:56</var> EST</small><br><strong>Investigating</strong> - We are aware of networking issues in our San Francisco datacenter and are currently investigating</p>tag:status.atlantic.net,2005:Incident/191811902023-11-20T23:48:14-05:002023-11-20T23:48:14-05:00DAL-TX | Network Latency<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>23:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>18:40</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>15:01</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:22</var> EST</small><br><strong>Investigating</strong> - Our monitoring systems have notified us of potential intermittent latency issues for this data center. Our engineers are currently investigating this issue.</p>tag:status.atlantic.net,2005:Incident/191845992023-11-20T21:25:56-05:002023-11-20T21:25:56-05:00Experiencing Intermittent 3CX Issues<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>21:25</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. All numbers are operational</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:59</var> EST</small><br><strong>Update</strong> - The current displayed number is operational. +13212063734</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>20:24</var> EST</small><br><strong>Identified</strong> - Our DevOps engineers have discovered issues with 888 numbers.</p>tag:status.atlantic.net,2005:Incident/189916562023-11-15T18:00:10-05:002023-11-15T18:00:10-05:00ORL-FL | Facility UPS Maintenance<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:31</var> EDT</small><br><strong>Scheduled</strong> - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below planned maintenance window.<br /><br /><h4>Maintenance Details</h4><br /><b>Location</b>: ORL-FL – Power Module and Fan Replacement in A side Power 9395 UPS.<br /><b>Services</b>: Facility Operations<br /><b>Start Date/Time</b>: November 15, 2023 8:00AM EST<br /><b>End Date/Time</b>: November 15, 2023 6:00PM EST<br /><b>Duration</b>: 10 hour(s)<br /><b>Impact</b>: No Expected Services Interruptions<br /><br /><h4>Purpose for Maintenance</h4><br />Eaton will be replacing a power module and three fans in the A side power 9395 UPS unit in the Atlantic.Net Data Center in Orlando, FL.<br /><br /><h4>Customer Support</h4><br />If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.<br /><br />Toll Free: (888)618-3282<br />International: +1-321-206-3734<br />Email: support@atlantic.net<br /><br /><hr></p>tag:status.atlantic.net,2005:Incident/190859422023-11-10T13:05:23-05:002023-11-10T14:32:40-05:00ORL-FL | Support Line unavailable due to Provider outage<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:05</var> EST</small><br><strong>Resolved</strong> - This has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>13:04</var> EST</small><br><strong>Monitoring</strong> - Our Support Line, (321) 206-3734, is back online. We are currently monitoring.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:41</var> EST</small><br><strong>Investigating</strong> - At this time our Support Line is not accessible due to an issue with our phone provider. Our Engineers are contacting our provider in order to resolve this issue as soon as possible. <br /><br />Service Unavailable: Support Line - (321) 206-3734</p>tag:status.atlantic.net,2005:Incident/189137452023-10-25T15:41:32-04:002023-10-25T15:41:32-04:00ORL-FL | Upstream Provider Latency<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>15:41</var> EDT</small><br><strong>Resolved</strong> - Based on our internal testing and reduced customer reports, the incident appears to be resolved. We are in continuous communication with our ISPs to keep Atlantic.Net customers updated on any further developments.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>06:19</var> EDT</small><br><strong>Monitoring</strong> - Currently, intermittent ISP issues appear to have been resolved. Our team will continue to monitor our systems for any recurrence. We will provide additional updates as they are made available from our upstream provider.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>13:45</var> EDT</small><br><strong>Update</strong> - We are actively investigating intermittent connectivity issues affecting our Orlando Datacenter and the broader Central Florida area. While the exact cause is still under investigation, it appears to be routing-related for some national ISP providers. Not all major internet backbones are affected, suggesting a localized issue. Our dedicated team is working diligently to pinpoint these problems to assist the ISPs in their troubleshooting efforts. Further updates will be provided as we gather more information.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>11:04</var> EDT</small><br><strong>Investigating</strong> - We have received reports regarding connectivity issues to our Orlando Datacenter. Our investigation shows ongoing latency issues with one of our upstream providers. We are in contact with them, and are working to reach a resolution.</p>tag:status.atlantic.net,2005:Incident/187424192023-10-24T18:01:22-04:002023-10-24T18:01:23-04:00ORL-FL | Facility UPS Maintenance<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:10</var> EDT</small><br><strong>Scheduled</strong> - <h4>Maintenance Details</h4><br /><b>Location</b>: Orlando, FL (ORL-FL) – Capacitor Replacement in A side Power 9395 UPS <br /><b>Services</b>: Facility Operations <br /><b>Start Date/Time</b>: October 24, 2023 @ 8:00 AM EDST <br /><b>End Date/Time</b>: October 24, 2023 @ 6:00 PM EDST <br /><b>Duration</b>: 10 hour(s) <br /><b>Impact</b>: No Expected Customer Outages<br /><br /><h4>Purpose for Maintenance</h4><br />Our contractor will be replacing the capacitors in the A side Power 9395 UPS unit at the Atlantic.Net Data Center in Orlando, FL.<br /><br />This maintenance has been rescheduled from October 4, 2023.<br /><br /><h4>Expected Result of Actions</h4><br />The capacitors in the UPS unit are nearing the end of their recommended life cycle and are being replaced. This maintenance action is suggested by the manufacturer to keep the equipment running at peak efficiency and reliability. Power during this window will be supplied by our on-site generator, so no customer outages are expected.<br /><br /><h4>Customer Support</h4><br />If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.<br /><br />Toll Free: (888)618-3282<br />International: +1-321-206-3734<br />Email: support@atlantic.net<br /><br /><hr><br />This notice is for advisory purposes only.</p>tag:status.atlantic.net,2005:Incident/188954212023-10-23T03:15:33-04:002023-10-23T03:15:33-04:00Cloud Node Outage<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>03:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>03:04</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>02:33</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>02:32</var> EDT</small><br><strong>Investigating</strong> - Our monitoring has alerted us to an issue affecting a single cloud node in this site. Our engineers have been alerted and are investigating now.</p>