LON-UK | Carrier Transport Issues

Incident Report for Atlantic.Net

Resolved

This incident has been resolved.
Posted Jul 14, 2025 - 16:54 EDT

Update

[Resolved] Services Restored – London Region
Time: 4:29 PM EDT

Good afternoon,

Connectivity has been restored in the London region as of 4:29 PM EDT. Services impacted by the upstream provider outage are now fully operational.

We will continue to monitor network stability and follow up with a full incident review and root cause analysis once available.

Thank you for your patience and understanding throughout this incident.

Atlantic.Net Support
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Posted Jul 14, 2025 - 16:54 EDT

Update

Good afternoon,

At this time, there is no change in service status. We remain in active communication with our upstream provider and are continuing efforts to fully restore service in the London region.

We understand the impact this disruption may be having on your operations and want to assure you that resolving the issue remains our highest priority.

Further updates will be posted at: https://status.atlantic.net

Thank you again for your continued patience.

Atlantic.Net Support
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Posted Jul 14, 2025 - 15:09 EDT

Update

Good morning,

We are continuing to work closely with our upstream provider to implement the necessary changes and restore services as quickly as possible.

Further updates will be posted at: https://status.atlantic.net

We sincerely appreciate your continued patience and understanding as we work to fully resolve the issue.

Atlantic.Net Support
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Posted Jul 14, 2025 - 12:09 EDT

Identified

Good morning,

We are currently experiencing a major service disruption in the London region due to an outage affecting one of our upstream carriers. Our team has identified the issue and is actively working with the carrier to implement a resolution.

We will continue to post updates as they become available at: https://status.atlantic.net

We appreciate your patience and understanding as we work to restore full service.

Atlantic.Net Support
Toll-Free: 1-888-618-DATA (3282)
International: +1-321-206-3734
Posted Jul 14, 2025 - 10:57 EDT
This incident affected: Services (Cloud Services - Server Provisioning, DNS, Cloud Services - Servers) and Regions (London, United Kingdom (EU-West-1)).