In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 06, 2025 - 00:01 EDT
Scheduled - Dear Valued Customer,

We are writing to inform you of a planned maintenance window as part of our ongoing efforts to improve the performance, security, and reliability of your services.
________________________________________
Maintenance Summary

• Change Type: Private Network Segmentation Migration
• Scheduled Start: June 6, 2025 at 12:01 AM ET
• Scheduled End: June 6, 2025 at 4:00 AM ET
• Location/Scope: SFO1 Data Center
• Expected Impact: Brief service interruption for some virtual machines with private interfaces.
________________________________________
Purpose of Maintenance

This maintenance is intended to enhance network isolation and integrity by migrating private interfaces of affected virtual machines (VMs) in our San Francisco environment to a dedicated private network segment. This change will resolve an issue where public and private network interfaces currently share a common bridge, which has led to unintended broadcast traffic on private networks.
________________________________________
Customer Impact

During the maintenance window, affected customers may experience:

• Brief loss of connectivity to private interfaces
• Intermittent latency or degraded internal network performance
• Temporary unavailability of communication between managed firewalls and VMs if they are not yet on the new private bridge.

Please note: Customers already utilizing private VLANs will not be impacted by this change.
Our engineering team will take all necessary precautions to minimize downtime and complete the work within the scheduled timeframe.
________________________________________
Communication Plan

We will keep you informed throughout the process:

• Pre-Change Reminder – A follow-up notification will be sent 24 hours prior to the maintenance window.
• Live Status Updates – Real-time updates will be available at https://status.atlantic.net/.
• Post-Maintenance Notice – A confirmation will be sent upon completion with any additional observations or recommendations.
________________________________________
Your Next Steps

No action is required on your part at this time. However, we recommend informing your internal IT teams of this upcoming maintenance and monitoring any systems that utilize private network connectivity during the window.

If you have any questions or concerns, please reach out to our support team at:

Email: support@atlantic.net
Toll Free: (888) 618-3282
International: +1-321-206-3734

We appreciate your understanding and cooperation as we continue to improve the quality and security of your services.

Sincerely,

The Atlantic.Net Operations Team

Jun 6, 2025 00:01-04:00 EDT
Regions Under Maintenance
90 days ago
99.99 % uptime
Today
Orlando, Florida (USA-East-1) Operational
90 days ago
100.0 % uptime
Today
New York, New York (USA-East-2) Operational
90 days ago
100.0 % uptime
Today
Ashburn, Virginia (USA-East-3) Operational
90 days ago
99.99 % uptime
Today
Dallas, Texas (USA-Central-1) Operational
90 days ago
99.99 % uptime
Today
San Francisco, California (USA-West-1) Under Maintenance
90 days ago
100.0 % uptime
Today
Toronto, Ontario (Canada-East-1) Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom (EU-West-1) Operational
90 days ago
100.0 % uptime
Today
Singapore, SG (AP-Southeast--1) Operational
90 days ago
100.0 % uptime
Today
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 6, 2025

Unresolved incident: Upcoming Network Maintenance Notification – Private Network Segmentation Migration.

Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 01:46 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 5, 01:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:01 EDT
Scheduled - Dear Valued Customer,

We are writing to inform you of a planned maintenance window as part of our ongoing efforts to improve the performance, security, and reliability of your services.
________________________________________
Maintenance Summary

• Change Type: Private Network Segmentation Migration
• Scheduled Start: June 5, 2025 at 12:01 AM ET
• Scheduled End: June 5, 2025 at 4:00 AM ET
• Location/Scope: NYC1 Data Center
• Expected Impact: Brief service interruption for some virtual machines with private interfaces
________________________________________
Purpose of Maintenance

This maintenance is intended to enhance network isolation and integrity by migrating private interfaces of affected virtual machines (VMs) in our New York environment to a dedicated private network segment. This change will resolve an issue where public and private network interfaces currently share a common bridge, which has led to unintended broadcast traffic on private networks.
________________________________________
Customer Impact

During the maintenance window, affected customers may experience:

• Brief loss of connectivity to private interfaces
• Intermittent latency or degraded internal network performance
• Temporary unavailability of communication between managed firewalls and VMs if they are not yet on the new private bridge

Please note: Customers already utilizing private VLANs will not be impacted by this change.
Our engineering team will take all necessary precautions to minimize downtime and complete the work within the scheduled timeframe.
________________________________________
Communication Plan

We will keep you informed throughout the process:

• Pre-Change Reminder – A follow-up notification will be sent 24 hours prior to the maintenance window.
• Live Status Updates – Real-time updates will be available at https://status.atlantic.net/.
• Post-Maintenance Notice – A confirmation will be sent upon completion with any additional observations or recommendations.
________________________________________
Your Next Steps

No action is required on your part at this time. However, we recommend informing your internal IT teams of this upcoming maintenance and monitoring any systems that utilize private network connectivity during the window.

If you have any questions or concerns, please reach out to our support team at:

Email: support@atlantic.net
Toll Free: (888) 618-3282
International: +1-321-206-3734

We appreciate your understanding and cooperation as we continue to improve the quality and security of your services.

Sincerely,

The Atlantic.Net Operations Team

Jun 3, 20:34 EDT
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
Completed - The scheduled maintenance has been completed.
May 23, 03:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 EDT
Scheduled - Summary:
Atlantic.Net will be performing critical maintenance to improve infrastructure performance and reliability. This operation is part of our ongoing efforts to enhance service quality for our customers.

Maintenance Details:
• Change Control ID: Ticket #5478933
• Migration Type: Configuration Templates
• Scheduled Start: May 23, 2025 @ 12:01 AM EDT
• Scheduled End: May 23, 2025 @ 4:00 AM EDT
• Location/Scope: NYC1 Data Center – Core Access Switches
• Expected Impact: Yes – Brief connectivity interruptions (1–3 minutes)

Objective:
This maintenance will apply standardized configuration templates to our NYC1 access switches to address inconsistencies discovered during a recent VLAN migration process.

These updates are designed to enhance network stability, ensure consistent provisioning practices, and reduce the risk of future configuration-related issues.

Additionally, our Cloud team is preparing for a phased rollout of a segmented private bridge infrastructure. This new design—already implemented in our Orlando facility—has demonstrated improved performance and reduced unnecessary broadcast traffic between environments. While the bridge migration will be handled gradually on a per-customer basis, it is not part of this immediate work window.

Customer Impact:
During the maintenance window, customers may experience the following:
• Temporary loss of connectivity (1–3 minutes) as core network interfaces are reconfigured
• Intermittent latency as connections renegotiate
• Brief access limitations to some cloud-hosted services during the update

All efforts will be made to minimize disruption and complete the work within the scheduled window.

If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department. Please note that as this is affecting multiple customers, our phone lines may be busy at this time.

Email: support@atlantic.net
Toll Free: (888) 618-3282
International: +1-321-206-3734

May 20, 19:16 EDT