In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 2025 - 00:00 EDT
Scheduled - Atlantic.Net's goal is to provide the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below scheduled maintenance window.
Maintenance Details: ~~~~~~~~~~~~~~ Affected Service(s): Phone Services Maintenance Type: Scheduled Maintenance Category: Phone Communications Start Date/Time: 2025/03/21 08:00 AM EST End Date/Time: 2025/03/28 05:00 PM EST (estimated) Duration: 1-7 days
Description: ~~~~~~~~ We are excited to announce that we are upgrading our phone system to provide better service and improved reliability. During this transition period, inbound calls will be rerouted to the upgraded phone systems with no expected downtime.
The migration can occur at any time during this period, and all numbers may not port over immediately. As such, Atlantic.Net staff members will be on standby on both systems to ensure a smooth transition. Once the migration is completed and systems are confirmed as working, this maintenance window will be closed out.
What this means to you: ~~~~~~~~~~~~~~~~ Though no downtime is expected during this period, there may be brief periods of call routing issues as numbers are ported.
Calls during this period should seamlessly transition to the new systems. Please pay attention to the new prompts as extensions have changed.
Should you encounter any issues contacting us by our standard numbers during this period, please contact us by phone at 321-291-2444 or email at support@atlantic.net and reference ticket #5390915. You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net
Atlantic.Net Engineering Team
Mar 21, 202500:00 - Mar 28, 202500:00 EDT
Regions
Under Maintenance
90 days ago
99.99
% uptime
Today
Orlando, Florida (USA-East-1)
Operational
90 days ago
100.0
% uptime
Today
New York, New York (USA-East-2)
Operational
90 days ago
100.0
% uptime
Today
Ashburn, Virginia (USA-East-3)
Operational
90 days ago
99.99
% uptime
Today
Dallas, Texas (USA-Central-1)
Operational
90 days ago
100.0
% uptime
Today
San Francisco, California (USA-West-1)
Operational
90 days ago
100.0
% uptime
Today
Toronto, Ontario (Canada-East-1)
Under Maintenance
90 days ago
100.0
% uptime
Today
London, United Kingdom (EU-West-1)
Operational
90 days ago
100.0
% uptime
Today
Singapore, SG (AP-Southeast--1)
Operational
90 days ago
100.0
% uptime
Today
Services
Under Maintenance
Cloud Services - User Signups
Operational
Cloud Services - User Portal
Operational
Cloud Services - Server Provisioning
Operational
Cloud Services - Web API
Operational
DNS
Operational
Email Hosting
Operational
Shared Web Hosting
Operational
Support Portal
Under Maintenance
Cloud Services - Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Mar 22, 2025
No incidents reported today.
Mar 21, 2025
Unresolved incident: Support Phone System Migration.
Resolved -
This incident has been resolved.
Mar 12, 14:48 EDT
Update -
Our Network Operations team is re-enabling the previously affect carrier link to restore regular redundancy at the Ashburn site. The Support Team will continue to assist specific customers with any lingering issues related to this incident.
Mar 12, 12:06 EDT
Monitoring -
The affected carrier link has been turned down and we are currently operating with reduced redundancy. We are monitoring the effects to ensure network conditions improve.
Mar 12, 11:19 EDT
Identified -
Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the following incident.
~~Incident~~ Location: ASH-VA Services: Networking Impact: Monitoring indicates packet loss for one of our redundant carrier for the Ashburn data center. Our Network Operations team is turning down the relevant carrier link in order to fail over traffic.
~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department at support@atlantic.net. We are currently experiencing a high volume of calls at this time, so there may be some wait time.
Resolved -
This incident has been resolved.
Mar 10, 13:07 EDT
Investigating -
Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the following incident.
~~Incident Details~~ Location: Cloud Services: Cloud Portal Impact: We are currently investigating an issue that is affecting our Cloud portal. Users may encounter issues while using the Cloud portal, but service for Cloud devices is unaffected.
~~Customer Support~~ If you have any questions regarding this issue, please contact our Customer Support Department.
Completed -
The scheduled maintenance has been completed.
Mar 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 04:01 EDT
Scheduled -
Atlantic.Net's goal is to provide the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below scheduled maintenance window.
Maintenance Type: Scheduled Maintenance Category: Networking (Core) Start Date/Time: 2025/03/10 04:00 AM EST End Date/Time: 2025/03/10 06:00 AM EST Duration: 2 Hours
Description: ~~~~~~~~ Atlantic.Net IP Engineering team will be working to increase link redundancy between the distribution and edge layers of the network. During this scheduled time, traffic will be moved off one Edge router at a time and links on that router to distribution switching will be updated. When all is completed, traffic will be re-balanced between all devices and links.
What this means to you: ~~~~~~~~~~~~~~~~ Though little to no downtime is expected while conducting this work, there may be brief periods of packet-loss and higher latency due to sub optimal routing during this time. There will also be periods of time where redundant network components will be run in a “reduced redundancy” mode while work is completed.
If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734) and reference maintenance ticket #5380178. You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net
Completed -
The scheduled maintenance has been completed.
Mar 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 04:00 EDT
Scheduled -
Atlantic.Net's goal is to provide the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below scheduled maintenance window.
Maintenance Type: Scheduled Maintenance Category: Networking Start Date/Time: 2025/03/10 04:00 AM EST End Date/Time: 2025/03/10 06:00 AM EST Duration: 2 Hours
Description: ~~~~~~~~ Atlantic.Net IP Engineering team will be upgrading the main hardware firewalls that manage internal communications between cloud sites. This process shall include replacing the physical firewalls and grooming traffic over to the new HA pair.
What this means to you: ~~~~~~~~~~~~~~~~ Though little to no downtime is expected while conducting this work, there may be brief periods of packet-loss and higher latency due to sub optimal routing during this time. There will also be periods of time where redundant network components will be run in a “reduced redundancy” mode and some Cloud Portal and API actions may be unavailable while work is completed.
If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734) and reference maintenance ticket #5380178. You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net
Completed -
The scheduled maintenance has been completed.
Mar 8, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:00 EST
Scheduled -
Atlantic.Net's goal is to provide the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below scheduled maintenance window.
Maintenance Type: Scheduled Maintenance Category: Networking Start Date/Time: 2025/03/08 04:00 AM EST End Date/Time: 2025/03/08 06:00 AM EST Duration: 2 Hours
Description: ~~~~~~~~ Atlantic.Net IP Engineering team will be upgrading the main hardware firewalls that manage internal communications between cloud sites. This process shall include replacing the physical firewalls and grooming traffic over to the new HA pair.
What this means to you: ~~~~~~~~~~~~~~~~ Though little to no downtime is expected while conducting this work, there may be brief periods of packet-loss and higher latency due to sub optimal routing during this time. There will also be periods of time where redundant network components will be run in a “reduced redundancy” mode and some Cloud Portal and API actions may be unavailable while work is completed.
If you have any questions about the scheduled maintenance, please contact our Customer Support Department at cloudsupport@atlantic.net or by phone at 888-618-3282 (+1-321-206-3734) and reference maintenance ticket #5380190. You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net