All Systems Operational

Uptime over the past 90 days. View historical uptime.
Regions Operational
90 days ago
99.98 % uptime
Today
Orlando, Florida (USA-East-1) Operational
90 days ago
100.0 % uptime
Today
New York, New York (USA-East-2) Operational
90 days ago
99.93 % uptime
Today
Ashburn, Virginia (USA-East-3) Operational
90 days ago
99.99 % uptime
Today
Dallas, Texas (USA-Central-1) Operational
90 days ago
100.0 % uptime
Today
San Francisco, California (USA-West-1) Operational
90 days ago
99.98 % uptime
Today
Toronto, Ontario (Canada-East-1) Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom (EU-West-1) Operational
90 days ago
100.0 % uptime
Today
Singapore, SG (AP-Southeast--1) Operational
90 days ago
100.0 % uptime
Today
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Ubersmith Helpdesk System Upgrade - Maintenance Extension
Resolved - The Ubersmith helpdesk optimization functions have completed and normal functionality is restored.
Nov 7, 09:48 EST
Identified - The Ubersmith Helpdesk maintenance has been extended in order to accommodate additional optimization functions. The portal at https://helpdesk.atlantic.net is currently available, but there may be a delay in responding to customer email requests as this work is completed.

How to contact Support during the upgrade:
Phone: 888-618-3282
Email: support@atlantic.net

We will post an update when the maintenance begins and another when service is restored.
Nov 7, 05:55 EST
Scheduled Maintenance — Ubersmith Helpdesk System Upgrade
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 EST
Scheduled - What: We will be performing a planned upgrade of our Ubersmith helpdesk system.

When: Thursday, November 6, 2025, starting at 5 p.m. EDT. Maintenance duration is expected to be lengthy.

Impact: The Ubersmith customer portal will be unavailable during the maintenance window, there may be a delay in responding to customer email requests and account management functions will be unavailable at this time.

How to contact Support during the upgrade:
Phone: 888-618-3282. Best option for urgent issues.
Email: support@atlantic.net. Available, but response time may be delayed during the maintenance window. If the matter is urgent, please call.

Note: We will post an update when the maintenance begins and another when service is restored.
Nov 3, 16:50 EST
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Phone System Incident — Inbound Calling Unavailable
Resolved - Resolved — Nov 04, 2025 20:30 EST
Phone service has been restored. Our provider implemented a fix for the registration issue, and inbound/outbound calls are operating normally. If you encounter any further problems, please email support@atlantic.net
.
Nov 4, 20:44 EST
Monitoring - Phones have been restored, inbound and outbound calls are functioning; we are monitoring for stability and will post an additional update when we have confirmation that the issue is fully resolved. In
Nov 4, 19:32 EST
Update - Work on this issue is still underway, we'll provide further updates as we receive them.
Nov 4, 16:55 EST
Identified - Our phone provider has identified the issue and is in the process of implementing a fix, we'll provide an update as we have more details.
Nov 4, 15:51 EST
Investigating - Status: Major Outage

Started: Nov 04, 2025 14:08 EST

Last update: Nov 04, 2025 14:55 EST

Impact: Customers may be unable to reach Atlantic.Net Support by phone. Inbound calls may fail to connect; outbound callbacks may be delayed.

Workarounds (please use these):
Email: support@atlantic.net (urgent tickets will be prioritized)
For emergencies affecting production availability, include “SEV-1” in the email subject.

We’ll post the next update by 15:30 EST or sooner if status changes.
Nov 4, 14:59 EST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
ASH-VA | High Network Packet Loss
Resolved - This incident has been resolved.
Oct 31, 05:52 EDT
Update - We are continuing to monitor for any further issues.
Oct 31, 04:18 EDT
Monitoring - Network connectivity in the ASH (Ashburn) region has returned to normal after switching to the secondary carrier. All services are currently accessible, and we will continue to monitor for stability.

We will continue to post further updates as necessary.
Oct 31, 03:06 EDT
Identified - We are aware of potential high packet loss due to carrier transport issues in this region and are currently working with our upstream carrier to resolve the issue. You may experience periods where your Cloud Servers are inaccessible while our team works to resolve the issue.

We will post further updates as we have more information available.
Oct 31, 02:42 EDT
Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

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