ORL-FL | Reduced Redundancy for ORL2
Monitoring - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below incident.

~~Incident Details~~
Location: Orlando, FL (USA-EAST-1)
Services: Network Redundancy
Incident: The fiber ring connecting our two Orlando sites is experiencing a partial outage, reducing network redundancy for the ORL2 site.
Impact: The ORL2 site is configured with a redundant fiber connection, so there is no impact to service. We are continuing to monitor the situation.


~~Customer Support~~
If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net
Apr 01, 2025 - 17:46 EDT
Uptime over the past 90 days. View historical uptime.
Regions Degraded Performance
90 days ago
99.99 % uptime
Today
Orlando, Florida (USA-East-1) Degraded Performance
90 days ago
100.0 % uptime
Today
New York, New York (USA-East-2) Operational
90 days ago
100.0 % uptime
Today
Ashburn, Virginia (USA-East-3) Operational
90 days ago
99.99 % uptime
Today
Dallas, Texas (USA-Central-1) Operational
90 days ago
100.0 % uptime
Today
San Francisco, California (USA-West-1) Operational
90 days ago
100.0 % uptime
Today
Toronto, Ontario (Canada-East-1) Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom (EU-West-1) Operational
90 days ago
100.0 % uptime
Today
Singapore, SG (AP-Southeast--1) Operational
90 days ago
100.0 % uptime
Today
Services Operational
Cloud Services - User Signups Operational
Cloud Services - User Portal Operational
Cloud Services - Server Provisioning Operational
Cloud Services - Web API Operational
DNS Operational
Email Hosting Operational
Shared Web Hosting Operational
Support Portal Operational
Cloud Services - Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025

Unresolved incident: ORL-FL | Reduced Redundancy for ORL2.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Support Phone System Migration
Completed - The scheduled maintenance has been completed.
Mar 28, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT
Scheduled - Atlantic.Net's goal is to provide the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the below scheduled maintenance window.

Maintenance Details:
~~~~~~~~~~~~~~
Affected Service(s): Phone Services
Maintenance Type: Scheduled Maintenance
Category: Phone Communications
Start Date/Time: 2025/03/21 08:00 AM EST
End Date/Time: 2025/03/28 05:00 PM EST (estimated)
Duration: 1-7 days

Description:
~~~~~~~~
We are excited to announce that we are upgrading our phone system to provide better service and improved reliability. During this transition period, inbound calls will be rerouted to the upgraded phone systems with no expected downtime.

The migration can occur at any time during this period, and all numbers may not port over immediately. As such, Atlantic.Net staff members will be on standby on both systems to ensure a smooth transition.
Once the migration is completed and systems are confirmed as working, this maintenance window will be closed out.

What this means to you:
~~~~~~~~~~~~~~~~
Though no downtime is expected during this period, there may be brief periods of call routing issues as numbers are ported.

Calls during this period should seamlessly transition to the new systems. Please pay attention to the new prompts as extensions have changed.

Should you encounter any issues contacting us by our standard numbers during this period, please contact us by phone at 321-291-2444 or email at support@atlantic.net and reference ticket #5390915. You can also view this schedule maintenance event on our status page via the following URL: http://status.atlantic.net

Atlantic.Net Engineering Team
Mar 15, 10:41 EDT
Mar 27, 2025
SFO-CA | Carrier Network Maintenance
Completed - Our third party carrier has notified us that this maintenance has been cancelled and will be rescheduled for another date and time.
Mar 27, 13:27 EDT
Scheduled - Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of a third-party network carrier's planned maintenance.

~~Maintenance Details~~
Location: San Francisco, CA (SFO-CA)
Services: Network
Duration: 2 hours
Purpose: The carrier is replacing hardware during this maintenance.
Impact: We do not anticipate any impact to service, as the data center is configured with a redundant carrier.

~~Customer Support~~
If you have any questions regarding this scheduled maintenance, please contact our Customer Support Department.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net
Mar 26, 10:57 EDT
Atlantic.Net | Client ID: 300 | Site: SIN-SG + Work: Network Maintenance + Date: 03/27 @ 12AM-330AM
Completed - The scheduled maintenance has been completed.
Mar 27, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 EDT
Scheduled - Greetings,

Atlantic.Net's goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning the first in a series of maintenance windows designed to update our network core.

Maintenance Details:
Location: Equinix SG2, Singapore Data Center
Start Date & Time: March 27, 2025, @ 12:00 AM SGT (UTC+8)
End Date & Time: March 27, 2025, @ 3:30 AM SGT (UTC+8)
Duration: 3 hours 30 minutes

Purpose for Maintenance Window:
Hardware upgrade on an existing router

Expected Impact:
Up to 90 minutes of service interruption

Network engineers will closely monitor the work to minimize disruptions. If you experience any connectivity issues after the maintenance window, please contact our Customer Support Department through our Helpdesk ticketing system, or by phone at 1(888)618-DATA(3282)

You can also view this scheduled maintenance event on our status page: http://status.atlantic.net/
Mar 24, 22:46 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025
ORL-FL | Datacenter Phone Services Offline
Resolved - This incident has been resolved.
Mar 25, 09:48 EDT
Monitoring - We have received a notification that our upstream provider has restored services and we can confirm standard calls to the support line are fully functional at this time. We will continue to monitor for recurrence and provide further updates as necessary.
Mar 25, 08:57 EDT
Update - Partial functionality has been restored at this time. US Support may be reached via phone at +1 (866) 618-3282, but call drops are to be expected and the primary phone line at +1 (888) 618-3282 is not reachable. We will continue to provide updates as they become available. We sincerely appreciate your continued patience.
Mar 25, 07:52 EDT
Identified - It has been identified that our upstream carrier is currently performing maintenance on the relevant circuit. We are currently awaiting further updates at this time and will follow up again as soon as possible.
Mar 25, 05:56 EDT
Investigating - We are currently experiencing technical difficulties with our phone lines, and all datacenter departments cannot be reached externally. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.
In the meantime, we ask that you please email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.
Mar 25, 02:48 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

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