Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 28, 2022 - 00:00 EDT
This is an update to help answer questions you may have about Hurricane Ian and Atlantic.Net services delivered from our Orlando, FL Data center.
What is Atlantic.Net doing?
Atlantic.Net is actively monitoring Hurricane Ian and the projected path. Our emergency response plan is ready and we are prepared to respond accordingly if Hurricane Ian takes a path towards Central Florida.
As always, Atlantic.Net’s Orlando Facilities team has been performing inspections, testing equipment, and following our storm preparedness checklists. The fuel storage for our Orlando, FL backup diesel generation plant has been topped off and we have been in communication with our refueling partners in the event we need to refuel to sustain generation for an extended period.
How can I contact you?
The best option to contact Atlantic.Net during a storm is to use the email address that pertains to the product you utilize from Atlantic.Net. Please provide your Company Name, Account Number, and what your current issue is. Please see below for the common support email addresses:
Is your staff present at the Orlando facility this week?
As always, our facility will continue to be staffed 24/7/365 and our engineers are available to assist you.
Can Atlantic.Net provide Off-Site Backups or Disaster Recovery Services?
Yes, we can provide these services at any of Atlantic.Net’s other locations. It is best to be ready before a storm hits. Please contact sales at email@example.com or 888-618-DATA (3282) for more information.
Where will Atlantic.Net provide updates?
Please check our status page at https://status.atlantic.net for any updates. Updates will be posted as necessary. Additionally, you may contact our Support Department by Phone at 800-618-3282 (International:+1-321-206-3734), however, it is best to submit a support ticket to ensure the fastest response time especially if your issue relates to services at one of Atlantic.Net's other locations.
At Atlantic.Net, safety is our utmost priority. We wish you a safe week and as always, we stand ready to assist you. We will be providing updates as necessary depending on the path of Hurricane Ian. Please be on the lookout for further communications from Atlantic.Net.
Posted Sep 26, 2022 - 14:57 EDT
This scheduled maintenance affected: Regions (Orlando, Florida (USA-East-1)).