We are currently investigating reports of elevated latency and packet loss impacting a portion of our network traffic traversing one of our upstream transport providers.
Our Network Operations team has identified abnormal performance metrics and is actively working to isolate the scope and impact. At this time, customers may experience intermittent latency or packet loss affecting connectivity to certain destinations.
We have engaged with the transport provider and will provide updates as more information becomes available.
Posted Feb 25, 2026 - 14:29 EST
This incident affects: Regions (Orlando, Florida (USA-East-1)).