The transport provider has confirmed resolution of the underlying issue, and network performance has returned to normal operating levels.
We will continue to monitor proactively, but at this time the incident is considered resolved.
Posted Feb 26, 2026 - 08:01 EST
Investigating
We are currently investigating reports of elevated latency and packet loss impacting a portion of our network traffic traversing one of our upstream transport providers.
Our Network Operations team has identified abnormal performance metrics and is actively working to isolate the scope and impact. At this time, customers may experience intermittent latency or packet loss affecting connectivity to certain destinations.
We have engaged with the transport provider and will provide updates as more information becomes available.
Posted Feb 25, 2026 - 14:29 EST
This incident affected: Regions (Orlando, Florida (USA-East-1)).