During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Posted Apr 17, 2025 - 10:57 EDT
Identified
We have identified the root cause of the issue and are working closely with our upstream carrier to ensure it is resolved.
As a reminder, support may be reached via the following phone number during this incident:
During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Posted Apr 16, 2025 - 09:10 EDT
Investigating
We are currently experiencing technical difficulties with our phone lines. Currently, the primary phone number for our Support staff, 1 (888) 618-3282, cannot be reached. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.
Support may still be reached via the following phone numbers as normal:
During our investigation, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Posted Apr 16, 2025 - 03:16 EDT
This incident affected: Regions (Orlando, Florida (USA-East-1)) and Services (Support Portal).