ORL-FL | Partial Phone Support Service Failure

Incident Report for Atlantic.Net

Resolved

The carrier has completed work on this issue and the migration to our new phone system is complete.
Posted 11 days ago. Apr 23, 2025 - 17:22 EDT

Update

We are still working closely with our upstream carrier to ensure this issue is resolved.

Support may now be reached via the following phone numbers during this incident:

US: 1 (888) 618-3282
International: 1 (321) 206-3734

During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Posted 17 days ago. Apr 17, 2025 - 10:57 EDT

Identified

We have identified the root cause of the issue and are working closely with our upstream carrier to ensure it is resolved.

As a reminder, support may be reached via the following phone number during this incident:

US: 1 (866) 618-3282
International: 1 (321) 206-3734

During this incident, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Posted 18 days ago. Apr 16, 2025 - 09:10 EDT

Investigating

We are currently experiencing technical difficulties with our phone lines. Currently, the primary phone number for our Support staff, 1 (888) 618-3282, cannot be reached. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.

Support may still be reached via the following phone numbers as normal:

US: 1 (866) 618-3282
International: 1 (321) 206-3734

During our investigation, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at support@atlantic.net. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
Posted 18 days ago. Apr 16, 2025 - 03:16 EDT
This incident affected: Regions (Orlando, Florida (USA-East-1)) and Services (Support Portal).