Our Network Operations team is re-enabling the previously affect carrier link to restore regular redundancy at the Ashburn site. The Support Team will continue to assist specific customers with any lingering issues related to this incident.
Posted Mar 12, 2025 - 12:06 EDT
Monitoring
The affected carrier link has been turned down and we are currently operating with reduced redundancy. We are monitoring the effects to ensure network conditions improve.
Posted Mar 12, 2025 - 11:19 EDT
Identified
Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the following incident.
~~Incident~~ Location: ASH-VA Services: Networking Impact: Monitoring indicates packet loss for one of our redundant carrier for the Ashburn data center. Our Network Operations team is turning down the relevant carrier link in order to fail over traffic.
~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department at support@atlantic.net. We are currently experiencing a high volume of calls at this time, so there may be some wait time.