Verification is currently underway for the maintenance items.
Posted Jun 05, 2025 - 01:34 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 05, 2025 - 00:01 EDT
Scheduled
Dear Valued Customer,
We are writing to inform you of a planned maintenance window as part of our ongoing efforts to improve the performance, security, and reliability of your services. ________________________________________ Maintenance Summary
• Change Type: Private Network Segmentation Migration • Scheduled Start: June 5, 2025 at 12:01 AM ET • Scheduled End: June 5, 2025 at 4:00 AM ET • Location/Scope: NYC1 Data Center • Expected Impact: Brief service interruption for some virtual machines with private interfaces ________________________________________ Purpose of Maintenance
This maintenance is intended to enhance network isolation and integrity by migrating private interfaces of affected virtual machines (VMs) in our New York environment to a dedicated private network segment. This change will resolve an issue where public and private network interfaces currently share a common bridge, which has led to unintended broadcast traffic on private networks. ________________________________________ Customer Impact
During the maintenance window, affected customers may experience:
• Brief loss of connectivity to private interfaces • Intermittent latency or degraded internal network performance • Temporary unavailability of communication between managed firewalls and VMs if they are not yet on the new private bridge
Please note: Customers already utilizing private VLANs will not be impacted by this change. Our engineering team will take all necessary precautions to minimize downtime and complete the work within the scheduled timeframe. ________________________________________ Communication Plan
We will keep you informed throughout the process:
• Pre-Change Reminder – A follow-up notification will be sent 24 hours prior to the maintenance window. • Live Status Updates – Real-time updates will be available at https://status.atlantic.net/. • Post-Maintenance Notice – A confirmation will be sent upon completion with any additional observations or recommendations. ________________________________________ Your Next Steps
No action is required on your part at this time. However, we recommend informing your internal IT teams of this upcoming maintenance and monitoring any systems that utilize private network connectivity during the window.
If you have any questions or concerns, please reach out to our support team at: