Maintenance Ticket: 02979982 Location: OR1 Floor(s)/Suite(s): Full Site Description: • Lenel security system server maintenance is scheduled for Saturday March 1st starting at 8am PST (11am EST) and continuing for approximately 9 hours. Some minor work may carry over to the following day, Sunday March 2nd.
o Existing badge access will not be affected during the upgrade. Badges will still work. o No remote open commands will work on doors or gates o No new Lenel security system access may be granted including creation of new access badges and the modification of existing badges o No door alarms will be coming through on alarm monitoring o We will not be able to see access when someone swipes a badge reader or enters a door o Live feed to cameras running Lenel LNVR will not be available although they will still be recording in the background o Cameras at sites running Milestone VMS will not be affected
• Our security partner will be taking the lead along with our CoreSite in-house Lenel expert, Lenel engineers and CoreSite IT.
• Backup copies of the Master and Regional data bases are being saved in case it is needed.
• Mitigation measures at the sites during the maintenance: o Extra DCO techs / security officers to conduct fire watch patrols, provide escorts etc. as needed. o If someone arrives on site that and needs a new badge or modification to their existing badge, the site can still verify access in Salesforce and escort them as needed. The site will document any access given to customers/visitors on the Salesforce case. Once Lenel security system is back up, the site will issue badges/modify badges to reflect the access granted during the maintenance. o Sites will have premade Escort badges ready to use as needed.
Posted Jan 30, 2025 - 22:05 EST
This scheduled maintenance affects: Regions (Orlando, Florida (USA-East-1)).