Status: Maintenance has been halted and the upgrade has been postponed.
Current service state: Ubersmith Helpdesk is operating normally.
Summary: We initiated the planned Ubersmith upgrade on October 23, 2025. Due to conditions encountered during the procedure, we have halted the change and restored services. The upgrade was not completed.
Impact: During the attempted window, Ubersmith portal access was unavailable. All services have been restored and are functioning as expected. No customer action is required.
Next steps: We will reschedule this maintenance after completing additional validation and test steps. The new maintenance window will be announced here with at least 48 hours’ notice. If you experience any issues submitting tickets or accessing the portal at https://helpdesk.atlantic.net, then pleased give our Support Staff a call at the numbers below. Thank you.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 23, 2025 - 17:00 EDT
Scheduled
What: We will be performing a planned upgrade of our Ubersmith helpdesk system.
When: Thursday, October 23, 2025, starting at 5 p.m. EDT. Maintenance duration is expected to be lengthy.
Impact: The Ubersmith customer portal will be unavailable during the maintenance window, there may be a delay in responding to customer email requests and account management functions will be unavailable at this time.
How to contact Support during the upgrade: Phone: 888-618-3282. Best option for urgent issues. Email: support@atlantic.net. Available, but response time may be delayed during the maintenance window. If the matter is urgent, please call.
Note: We will post an update when the maintenance begins and another when service is restored.
Posted Oct 21, 2025 - 16:52 EDT
This scheduled maintenance affected: Regions (Orlando, Florida (USA-East-1), New York, New York (USA-East-2), Ashburn, Virginia (USA-East-3), Dallas, Texas (USA-Central-1), San Francisco, California (USA-West-1), Toronto, Ontario (Canada-East-1), London, United Kingdom (EU-West-1), Singapore, SG (AP-Southeast--1)) and Services (Support Portal).