Incident Summary
On April 2, 2026, at approximately 1:20 PM, the Cloud Host supporting one or more of your services experienced an unexpected shutdown, resulting in an unplanned service interruption. The initial outage lasted approximately 15 minutes, with an additional 14 minutes required for service startup and recovery. Services were fully restored by 1:49 PM, for a total interruption of approximately 29 minutes.
Root Cause
Our investigation determined that the interruption was caused by a hardware failure involving a RAM module within the affected Cloud Host. This failure caused the host to crash unexpectedly.
Immediate Actions Taken
To restore service as quickly as possible, our team performed a full reboot of the affected host. Once services were restored, we began a live evacuation of workloads from the host to reduce the risk of any further disruption while additional remediation efforts are completed.
Preventative Measures
Our Engineering team will fully service and evaluate the affected host following the hardware failure. No workloads will be returned to this system unless and until that evaluation is completed and the host is confirmed fit for continued production use.