We have received a notification that our upstream provider has restored services and we can confirm standard calls to the support line are fully functional at this time. We will continue to monitor for recurrence and provide further updates as necessary.
Posted Mar 25, 2025 - 08:57 EDT
Update
Partial functionality has been restored at this time. US Support may be reached via phone at +1 (866) 618-3282, but call drops are to be expected and the primary phone line at +1 (888) 618-3282 is not reachable. We will continue to provide updates as they become available. We sincerely appreciate your continued patience.
Posted Mar 25, 2025 - 07:52 EDT
Identified
It has been identified that our upstream carrier is currently performing maintenance on the relevant circuit. We are currently awaiting further updates at this time and will follow up again as soon as possible.
Posted Mar 25, 2025 - 05:56 EDT
Investigating
We are currently experiencing technical difficulties with our phone lines, and all datacenter departments cannot be reached externally. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible. In the meantime, we ask that you please email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.
Posted Mar 25, 2025 - 02:48 EDT
This incident affected: Regions (Orlando, Florida (USA-East-1), New York, New York (USA-East-2), Ashburn, Virginia (USA-East-3), Dallas, Texas (USA-Central-1), San Francisco, California (USA-West-1), Toronto, Ontario (Canada-East-1), London, United Kingdom (EU-West-1), Singapore, SG (AP-Southeast--1)) and Services (Cloud Services - User Signups, Cloud Services - User Portal, Cloud Services - Server Provisioning, Cloud Services - Web API, DNS, Email Hosting, Shared Web Hosting, Support Portal, Cloud Services - Servers).