We want to provide an update regarding the technical difficulties we were experiencing with our phone lines. Our team has been working diligently to resolve the issue, and testing indicates our phone lines are accessible at this time.
However, to ensure that the issue is fully resolved, we are continuing to test and monitor our phone services closely. We take the reliability of our services very seriously and want to assure you that we are doing everything we can to ensure that our phone lines and other services meet the high standards that you expect from us.
If you have any further concerns or questions, please do not hesitate to reach out to us. Our support team is available 24/7 and can be reached via email at support@atlantic.net.
Posted Apr 04, 2023 - 14:08 EDT
Identified
Our team has been working to identify the root cause of the issue, and has determined that it is being caused by a carrier outage.
We have escalated the issue with our carrier and are working closely with them to resolve the issue as quickly as possible. We understand the importance of being able to reach us and want to assure you that we are doing everything we can to restore our phone services.
In the meantime, we ask that you continue to reach out to our support team via email at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.
Posted Apr 04, 2023 - 12:04 EDT
Investigating
We are currently experiencing technical difficulties with our phone lines, and all datacenter departments cannot be reached externally. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.
In the meantime, we ask that you please email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.
Posted Apr 04, 2023 - 11:58 EDT
This incident affected: Regions (Orlando, Florida (USA-East-1)) and Services (Support Portal).