NYC | Cloud Service Outage

Incident Report for Atlantic.Net

Resolved

This incident has been resolved.
Posted Nov 25, 2024 - 17:29 EST

Monitoring

A fix has been implemented and we continue to monitor performance in the New York data center.
Posted Nov 25, 2024 - 16:14 EST

Identified

The issue has been identified and our escalations and networking teams are working on a solution.
Posted Nov 25, 2024 - 10:42 EST

Investigating

We are currently investigating an outage impacting several customers in the New York data center. We have yet to determine the cause of the outage and will continue to provide updates here.

You can contact us via email or phone number using the information below. Please be advised that, due to this incident, our support line is currently busy and there may be a delay in reaching us over the phone.

Toll Free: (888)618-3282
International: +1-321-206-3734
Email: support@atlantic.net
Posted Nov 25, 2024 - 09:49 EST
This incident affected: Regions (New York, New York (USA-East-2)).