Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 16, 2025 - 00:01 EDT
Scheduled
Dear Valued Customer,
We are writing to inform you of an upcoming maintenance window that may affect services in the San Francisco area. This work is being conducted by our upstream provider and is necessary to support ongoing infrastructure requirements.
Maintenance Summary: • Change Type: Upstream Provider Equipment Upgrade • Scheduled Start: Wednesday, July 16, 2025, 00:01 AM America/Los Angeles (07:01 UTC) • Scheduled End: Wednesday, July 16, 2025, 05:00 AM America/Los Angeles (12:00 UTC) • Location/Scope: SFO-CA/Cloud Services & Dedicated Internet Access • Expected Impact: As we will be switching to our secondary carrier during this maintenance, you may experience brief periods of packet loss to your services near the beginning and end of the window as routes are updated.
Purpose of Maintenance: Our upstream carrier will be performing maintenance on critical network infrastructure in the form of connection migration. We will be switching to our secondary carrier during this maintenance.
Customer Impact: During the maintenance window, customers in the SFO-CA region may observe:
• Brief periods of packet loss near the beginning and end of the maintenance • Short-duration service interruptions, although these are not expected
Our teams and provider partners will take every precaution to minimize impact and complete the work efficiently.
Communication Plan: • Live Status Updates – Visit https://status.atlantic.net/ for real-time information during the maintenance window • Post-Maintenance Confirmation – A summary will be provided once the work is complete
Your Next Steps: No action is required at this time. If you observe any unexpected issues following the maintenance, please contact our support team for assistance: