Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 23, 2025 - 04:00 EDT
Scheduled
Greetings,
Please be advised of an emergency network maintenance that may impact your service. Details are provided below:
- Date: April 23, 2025 - Time: 1:00 AM – 4:00 AM Pacific Time (UTC-7) / 4:00 AM – 7:00 AM Eastern Time (UTC-4) - Location: SFO-CA - Expected Downtime: Approximately 60 to 90 minutes
Purpose of Work: This emergency maintenance is being conducted to resolve a memory leak detected in a core router. A software upgrade will be performed in accordance with the manufacturer's recommendations to ensure network reliability and to prevent unplanned service disruptions.
Expected Impact: You may experience up to two brief service interruptions during this window. Due to the complexity of the work, the downtime could extend beyond the estimated duration. Some intermittent latency, packet loss, or route re-convergence may also occur.
Our engineers will be actively monitoring the maintenance to ensure minimal disruption.
If you notice any connectivity issues following the maintenance window or have questions, please contact our support team.
Thank you for your understanding.
Posted Apr 22, 2025 - 22:04 EDT
This scheduled maintenance affected: Regions (San Francisco, California (USA-West-1)).