Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 06, 2025 - 17:00 EST
Scheduled
What: We will be performing a planned upgrade of our Ubersmith helpdesk system.
When: Thursday, November 6, 2025, starting at 5 p.m. EDT. Maintenance duration is expected to be lengthy.
Impact: The Ubersmith customer portal will be unavailable during the maintenance window, there may be a delay in responding to customer email requests and account management functions will be unavailable at this time.
How to contact Support during the upgrade: Phone: 888-618-3282. Best option for urgent issues. Email: support@atlantic.net. Available, but response time may be delayed during the maintenance window. If the matter is urgent, please call.
Note: We will post an update when the maintenance begins and another when service is restored.
Posted Nov 03, 2025 - 16:50 EST
This scheduled maintenance affected: Regions (Orlando, Florida (USA-East-1), New York, New York (USA-East-2), Ashburn, Virginia (USA-East-3), Dallas, Texas (USA-Central-1), San Francisco, California (USA-West-1), Toronto, Ontario (Canada-East-1), London, United Kingdom (EU-West-1), Singapore, SG (AP-Southeast--1)) and Services (Support Portal).