Offline phone services have been traced to a carrier outage. We are in communication with carrier and will provide another update once the outage has been resolved.
Please continue to email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.
Posted Feb 22, 2024 - 12:34 EST
Update
We are continuing to investigate this issue.
Posted Feb 22, 2024 - 11:36 EST
Investigating
We are currently experiencing technical difficulties with our phone lines, and all datacenter departments cannot be reached externally. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible.
In the meantime, we ask that you please email our support team at support@atlantic.net for any inquiries or assistance you may need. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible.
Posted Feb 22, 2024 - 11:35 EST
This incident affected: Regions (Orlando, Florida (USA-East-1)) and Services (Support Portal).